Financial Counselor
Quincy Medical Group is seeking a Patient Financial Counselor who enjoys problem-solving and assisting patients with the financial aspects of their care. The role involves providing accurate cost estimates, managing patient account balances, and ensuring effective communication regarding payment options and financial responsibilities.
Responsibilities
- Prepare and provide accurate patient cost estimates based on insurance benefits, provider orders, and scheduled services
- Review patient accounts to identify balances, coverage details, and appropriate collection strategies
- Communicate clearly with patients regarding financial responsibility, payment options, and available resources
- Collect payments at time of service and follow up on outstanding balances in a timely and professional manner
- Work closely with clinical departments, billing teams, and insurance providers to ensure accurate information and coordination of care
- Maintain detailed and compliant documentation within billing systems
- Apply critical thinking to resolve discrepancies, research account issues, and identify appropriate next steps
Skills
- High school diploma or GED required
- Strong critical thinking and problem-solving skills
- Ability to analyze insurance benefits, estimates, and account balances
- Confidence in discussing financial information with patients in a clear and professional manner
- Strong attention to detail and accuracy
- Proficiency with computer systems and billing software
- Excellent communication and customer service skills
- 1–2 years of experience in healthcare billing, insurance, collections, or financial services preferred
Benefits
- Comprehensive health, dental, and vision insurance, including a health navigation assistant.
- Employer-provided life insurance and short- and long-term disability coverage.
- Up to $5,250 annually to support your educational goals.
- Starting at 17 frontloaded PTO days, 6 paid holidays, and 5 paid volunteer days.
- Up to 12 weeks of paid parental leave, childcare assistance, and financial support for adoption and surrogacy.
- Bi-weekly 401(k) employer match and access to earned wages before payday through the Instant Pay Benefit.
Company Overview