Deputy Manager - AI Research

WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable businesses in Travel, Insurance, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Healthcare, and Utilities to re-imagine their digital future and transform their outcomes with operational excellence.We deliver an entire spectrum of BPM services in finance and accounting, procurement, customer interaction services and human resources leveraging collaborative models that are tailored to address the unique business challenges of each client. We co-create and execute the future vision of 400+ clients with the help of our 44,000+ employees.

Responsibilities

• Manage the Cognitive Services and AI/ML components of End-to-End Digital Transformation Solutions across Business Units and Horizontal Units
• Lead digital transformation initiatives within the Business Transformation Group, enabling solutions-led sales and customer presentations focused on Cognitive Intelligence, AI/ML, and Analytics capabilities
• Identify and develop innovative cognitive services solutions that drive cost efficiency, revenue generation, and measurable business outcomes for clients
• Oversee large-scale transformation deals involving multiple digital levers including AI/ML, advanced analytics, workflow automation, rules engines, and immersive customer experiences
• Conduct detailed process mapping and entitlement studies to identify opportunities for applying Cognitive Services, AI/ML, and Advanced Analytics solutions
• Create comprehensive transformation roadmaps and execute implementation strategies to achieve defined outcomes and business impact
• Collaborate with technology, research, analytics, and product teams to design optimal solutions, including solution architecture, functional architecture, technical architecture, and deployment strategies
• Develop reusable, modular, and configurable AI/ML components and accelerators that integrate into end-to-end solutions addressing industry-specific challenges
• Build business cases with clearly defined outcomes and benefits aligned to client objectives
• Engage with client senior leadership to present transformation roadmaps and co-create implementation approaches
• Drive delivery of contractual transformation KPIs and manage overall program execution to ensure benefits realization within agreed timelines
• Support sales and pre-sales teams in transformation solution development for new business opportunities, ensuring optimal solution fit
• Prepare and defend RFP responses, providing detailed solution walkthroughs and technical justification
• Evaluate emerging technologies for domain relevance and collaborate with alliance partners for technology integration and onboarding

B. Tech. + M.B.A.