[Remote] Associate Technical Account Manager (West)
Note: The job is a remote job and is open to candidates in USA. Wiz is a leading startup in cloud security, dedicated to helping organizations secure their cloud environments. As an Associate Technical Account Manager, you will support customers in their adoption of the Wiz platform, focusing on both reactive and proactive customer success strategies to drive engagement and satisfaction.
Responsibilities
- Provide your customers with expert guidance on deployment, operational best practices, and assist in establishing a Wiz Center of Excellence
- Contribute to sessions aimed at helping customers unlock the full value of the Wiz platform
- Contribute to and run community-based one-to-many engagement opportunities (e.g. writing knowledge articles or running webinars)
- Focus on driving out risk in our account base by increasing adoption, ensuring retention, and fostering satisfaction
- Collaborate with Engineering and Support teams to resolve technical escalations quickly and efficiently
- Advocate for customer needs cross-functionally (i.e.. Product Management and Support)
- Offer insights regarding the availability of new features in Wiz
- Facilitate escalations for more complex or technically challenging issues
- Collaborate with Wiz Sales and Renewal teams to secure contract renewals
- Assist in identifying opportunities for expanding Wiz usage across the customer’s organization
Skills
- 1-3 years of experience in technical customer facing roles (i.e. Technical Account Manager, Professional Services, Solutions Engineering, Technical Support, Customer Success Engineer)
- A willingness to learn both cloud and cyber security technologies
- Understanding of cloud services, architectures, and security best practices
- Familiarity with container technologies (Docker, Kubernetes) and the security considerations associated with them
- Strong problem-solving skills, with the ability to troubleshoot technical issues and drive resolution
- Strong communication and interpersonal skills, with the ability to effectively engage with stakeholders at all levels of an organization
- B.S. in Computer Science, Engineering, or similar field, or equivalent experience
Benefits
- Medical, dental and vision insurance
- Home Office Setup reimbursement
- Flexible Spending Accounts
- Monthly Connectivity reimbursement
- Employee Assistance Program (EAP)
- Short- and Long-term Disability Insurance
- Life & Accident Insurance
- 401(k) Retirement Savings Plan (with employer match)
- Flexible paid time off + 11 paid holidays
- Paid leave programs, including parental, pregnancy health, medical and bereavement leave
Company Overview