Donor Care Specialist

About the position Joining The American Red Cross is like nothing else – it’s as much something you feel as something you do. You become a vital part of the world's largest humanitarian network. Joining a team of welcoming individuals who are exceptional, yet unassuming. Diverse, yet uncompromising in unity. You grow your career within a movement that matters where success is measured in people helped, communities made whole, and individuals equipped to never stop changing lives and situations for the better. When you choose to be a force for good, you’ll have mentors who empower your growth along a purposeful career path. You align your life’s work with an ongoing mission that’s bigger than all of us. As you care for others, you’re cared for with competitive compensation and benefits. You join a community that respects who you are away from work as much as what you do while at work. Where Your Career is a Force for Good! We are seeking a Donor Care Specialist for our Charlotte, NC Office located at: 13500 South Point Blvd, Ste L., Charlotte, NC 28273 Shift: Tuesday - Saturday, Second Shift , 3:00pm - 11:30pm. Pay Information: The salary for this position is $22.60/ hr. + Shift Differential (+$1.75 after 3pm, + $2.75 on weekends) This is a HYBRID position - After the required training period the employee will be required to report and work in the office twice a month

Responsibilities

• Manage routine to moderately complex donor complication cases from the donation process by providing appropriate care for donors and asking probing questions to ensure facts of the case are known. Take appropriate and timely action in response to additional information provided by donors.
• Provide timely, accurate and helpful answers to donors and staff regarding donor eligibility, complaints and concerns and manage cases to resolution and timely closure. Escalate difficult or sensitive questions as needed.
• Perform medical director/designee review and quality review for donor complication cases to ensure quality and regulatory standards are maintained.
• Investigate discrepancies in donor records. Correct, update and verify changes to donor records to ensure appropriate entry and confidential handling of donor data. Identify and control impacted suspect products resulting from changes.
• Monitor security to ensure only authorized personnel have access to confidential donor records.
• Prepare reports regarding donor complication cases.

Requirements

• Education: High School or equivalent with medical certification such as Registered Nurse (RN), Licensed Practical Nurse (LPN) or Medical Laboratory Professional (MT or MLT) required. Associate’s degree preferred.
• Experience: Minimum 1 year of experience in patient care, blood collections or patient testing or equivalent combination of education and related experience required.
• Skills & Abilities: Excellent written and verbal skills and ability to probe donors to elicit a complete and accurate health history is required. Intermediate to advanced level computer skills with Microsoft Office applications in a Windows environment is required.
• Ability to work on a team.
• Combination of candidate’s education and general experience satisfies requirements so long as the total years equate to description’s minimum education and general experience years combined (Management experience cannot be substituted).

Nice-to-haves

• Travel: Some travel may be required.
• Bilingual is helpful
• New Graduates are encouraged to apply

Benefits

• Medical, Dental Vision plans
• Health Spending Accounts & Flexible Spending Accounts
• PTO: Starting at 15 days a year; based on FLSA status and tenure
• Holidays: 11 paid holidays comprised of six core holidays and five floating holidays
• 401K with up to a 6% match
• Paid Family Leave
• Employee Assistance
• Disability and Insurance: Short + Long Term
• Service Awards and recognition

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