Licensed Real Estate Broker – Director of Operations
About Us
The Good Tenant Voucher is NYC’s #1 Voucher Specialist and Affordable Housing Advocacy firm. We are dedicated to leveling the playing field for low-income New Yorkers. We specialize in assisting tenants with FHEPS, CityFHEPS, Section 8, and other rental vouchers to secure permanent, stable housing. We are looking for a licensed real estate broker to take the helm of our day-to-day operations, bridging the gap between property owners, agents, and the vulnerable populations we serve. The Role We are seeking a highly organized, licensed Real Estate Broker to run the daily operations of our growing firm. This is a remote, leadership role designed for a professional who understands the intricacies of the NYC real estate market, specifically the unique challenges and regulations surrounding the voucher market. You will be responsible for managing a team of agents, ensuring compliance, fostering relationships with landlords, and streamlining our housing placement process.
Key Responsibilities
Operations & Management · Oversee day-to-day operations, ensuring that all housing placements meet the specific requirements of various voucher programs (CityFHEPS, FHEPS, Section 8, etc.). · Manage, mentor, and supervise a team of salespersons and administrative staff to ensure high performance and compassionate client service. · Develop and implement Standard Operating Procedures (SOPs) to increase efficiency in the application-to-lease-up process. Brokerage & Compliance · Act as the Principal Broker or qualifying broker to ensure the firm remains in full compliance with NYS Department of State (DOS) regulations and NYC real estate laws. · Review and approve all leases, riders, and agency disclosures to protect the firm and our clients. · Manage escrow accounts and ensure adherence to ethical standards and fair housing laws. Landlord & Agent Relations · Act as the primary point of contact for landlord representatives, managing agents, and property owners to build trust in the voucher program. · Negotiate lease terms, broker fees, and concessions on behalf of our voucher holders. · Lead outreach initiatives to expand our database of “voucher-friendly” landlords across the five boroughs. Technology & Process Improvement · Utilize and optimize our CRM to track applications, inspections (HPD/HQS), and lease executions. · Troubleshoot complex cases involving inspection failures, subsidy calculation errors, or landlord resistance.
Qualifications
Required: · Active New York State Real Estate Broker License (required; must be in good standing). · Minimum of 3-5 years of real estate experience in NYC, with at least 1-2 years in a supervisory or management capacity. · Deep understanding of NYC affordable housing programs, specifically: CityFHEPS, FHEPS, Section 8, and HPD/HQS inspection standards. · Proven experience managing agents or a team in a high-volume transaction environment. · Proficiency with Google Workspace, CRMs (e.g., Follow Up Boss, Salesforce, or BrokerKit), and electronic signature platforms (DocuSign). Preferred: · Bilingual (Spanish, Mandarin, or Russian) is a significant plus. · Experience working with non-profits, social services, or government agencies (HRA, NYCHA, DHS). · Existing network of landlord relationships in the outer boroughs (Queens, Brooklyn, Bronx). Personal Attributes · Mission-Driven: You understand that housing is a human right and are passionate about solving the housing crisis in NYC. · Grit & Problem-Solving: You are a fixer. You don’t run away from difficult cases; you find creative, legal solutions to get the deal closed. · Leadership: You can motivate agents who are working with challenging populations while maintaining high production standards. · Tech-Savvy: You believe in using technology to automate administrative tasks so that agents can focus on leasing. Compensation & Benefits · Structure: Competitive Base Salary + Commission Override / Profit Sharing. · Earnings Potential: $120,000 - $180,000+ (depending on team performance and structure). · Flexibility: Fully remote position with the autonomy to run the operational side of the business. · Impact: The opportunity to be the key driver in housing hundreds of low-income families across New York City.
How to Apply
Please submit your resume and a brief cover letter explaining how your experience as a licensed broker translates to the affordable housing sector. Subject Line: Application for Licensed Broker - [Your Name] --- The Good Tenant Voucher is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and the clients we serve. Apply tot his job Apply To this Job