Lead, Performance Assurance
12/10/25 Location: DFW Headquarters Building 8 (DFW-SV08) Cities: Dallas - TXRequisition ID: 82760 This job will continue to be posted until at least 12/17/2025. If interested, please apply prior to this date.Job Description IntroAre you ready to explore a world of possibilities, both at work and duringyour time off? Join our American Airlines family, and you'll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you'll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!Why you'll love this job
- Play a role in supporting station success in Customer Operations and Cargo Operations, ensuring a safe and timely operation.
- While leading a team and working with the larger group, you will help develop and refine performance observations, extract and analyze data from those observations and guide new engagement strategies as well as supporting special projects and providing change management support on key airport initiatives.
- The role is a part of the Airport Readiness team within our Airport Performance and Support group.
- Analyze data from various sources to understand areas of opportunity within the station environment, including common drivers and potential solutions.
- Update the performance assurance audit program(s) to ensure formal and focus reviews are relevant and effective
- Develop easy to use and adaptable communication pieces for others to share observation results or educate stations based on key initiatives.
- Explore and expand automation tools, reporting and resources.
- Collaborate across diverse groups to identify new focus areas.
- Maintain detailed station performance assurance review schedule based on emerging trends and risks within the business
- Lead a team of geographically diverse individuals
- Undergraduate degree or equivalent experience/training
- 3+ years of analytical experience (airport or cargo operational support), with demonstrated ability to develop and manage reporting and data analytics to accomplish project objectives or relevant experience
- Masters degree
- Experience with reporting tools such as Tableau or Power BI
- Ability to create executive presentations and deliver to leadership effectively
- Ability to effectively interact with all levels of employees throughout the organization (from front-line employees to senior management)
- Ability to multi-task and shift priorities to meet deadlines in a fast-paced, ever-changing work environment
- Proficient in Microsoft Office software, including Outlook, Word, Excel, PowerPoint and SharePoint
- Demonstrated ability to read and interpret technical documents such as operating instructions, technical and procedure manuals
- Excellent facilitation and formal presentation skills
- Excellent verbal and written communication skills
- Ability to analyze data
- Ability to lead and manage a team of diverse individuals
- Ability to fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable
- Applicable valid driver's license as required by local authorities, if applicable
- Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
- Health Benefits: On day one, you'll have access to your health, dental, prescription and vision benefits to help you stay well. And that's just the start, we also offer virtual doctor visits, flexible spending accounts and more.
- Wellness Programs: We want you to be the best version of yourself - that's why our wellness programs provide you with all the right tools, resources and support you need.
- 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
- Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more