Technical Expert - Customer Service
Verizon is a company that focuses on innovation and customer experience. They are seeking a Technical Expert to provide advanced technical support and customer service to business customers, ensuring high-quality resolutions and maintaining strong relationships.
Responsibilities
- Providing a high level of customer service and resolution support to multiple business customer types
- Performing advanced troubleshooting for hardware and software, and diagnosing both network and application issues
- Providing detailed information on how to set up/configure complex data and voice products
- Providing efficient customer support with the ability to be proficient in customer-facing systems
- Maintaining an in-depth level of knowledge of products, network, and the ability to position them as strategic solutions
- Driving trouble ticket accuracy through deductive reasoning and tool utilization
- Providing advanced technical support information to sales and support groups across all channels as appropriate
- Creating and accepting change and innovation in your area of the business to create greater value for customers, shareholders, and peers
- Leveraging skills and abilities to best support the customer as well as identify opportunities to drive growth and proactive solutions
Skills
- Bachelor's degree or one or more years of work experience
- One or more years of customer service and/or sales experience
- Willingness to work a flexible schedule, including evenings and weekends
- One or more years of Tier 2 or Tier 3 technical support, specifically supporting business or enterprise customers
- Experience resolving high-stakes customer issues involving billing, technical Q&A, and complex product resolution through effective communication
- Technical Certifications: A+ Certification, Network+ Certification, or similar industry-standard credentials
- Experience in evolving technologies like Enterprise Messaging, Private Networks, 5G/Fixed Wireless Access, IoT, Thingspace, etc
- Experience leading teams, mentoring peers, or managing small-scale projects
Benefits
- Health and wellness benefit options including: medical, dental, vision, short and long term disability, basic life insurance, supplemental life insurance, AD&D insurance, identity theft protection, pet insurance and group home & auto insurance.
- Matched 401(k) savings plan
- Up to 8 company paid holidays per year
- Up to 6 personal days per year
- Paid parental leave
- Adoption assistance
- Tuition assistance
- Premium pay such as overtime, shift differential, holiday pay, allowances, etc.
- Up to 15 days of vacation per year, which grows with additional service.
Company Overview
Company H1B Sponsorship