Administrative Assistant- Platform & Architecture
The Toronto Catholic District School Board (TCDSB) is a significant part of publicly funded Catholic education in Ontario, serving approximately 87,000 students. They are seeking an Administrative Assistant-Platform & Architecture to provide operational support to ICT Services teams, assisting with enterprise technology platforms and services, user account management, and maintaining technical documentation.
Responsibilities
- Provide support for enterprise systems and services including Active Directory, Exchange, Microsoft Azure, and Microsoft 365
- Assist with user account lifecycle management in Active Directory, including creating, modifying, and disabling user accounts and groups
- Support Microsoft 365 administration, including user provisioning, license assignment, mailbox configuration, and basic troubleshooting
- Assist with Azure administration tasks, including identity management, user access management, and basic resource monitoring
- Respond to general ICT-related inquiries, triage requests, and escalate issues to appropriate technical teams when required
- Assist with resolving basic IT service requests and tracking support tickets
- Maintain and update technical documentation, procedures, and internal knowledge resources
- Maintain accurate system records, documentation, and inventory information
- Support multiple demands related to operational tasks and small technical projects while meeting deadlines
- Provide backup support for team members as needed to ensure continuity of services
- Maintain strict confidentiality of system data, user information, and internal documentation
- Perform other related duties as assigned
Skills
- Two-year College Diploma in Information Technology, Computer Science, or a related field, or equivalent experience
- Minimum of one (1) year of related experience or an equivalent combination of education and experience
- Foundational knowledge of Active Directory, Exchange, Microsoft Azure, and Microsoft 365
- Familiarity with Microsoft Windows Server environments
- Proficiency in Microsoft Office Suite e.g. Outlook, MS Excel, Word, Access and PowerPoint
- Strong written and verbal communication skills
- Ability to follow procedures and maintain accurate documentation
- Demonstrated ability to balance multiple tasks with competing deadlines, while prioritizing daily and weekly activities and projects on-demand in a very busy environment
- Strong attention to detail when working with user accounts and system data
- Positive attitude and willingness to learn in a technical environment
- Proven ability to work independently with minimal supervision
Company Overview