Associate, Customer Service
Industrial Scientific is a company that designs and manufactures gas detection products and solutions aimed at protecting workers from hazardous conditions. The Associate, Customer Service role focuses on providing quality support to customers, processing orders, and ensuring customer satisfaction while working towards progression in the company.
Responsibilities
- Provide quality telephone and email support with a high degree of customer service, expertise, and timeliness, focusing on order management functions
- Work with other departments and internal teams to assure prompt and professional resolution of customer requests
- Responsible for processing customer purchase orders with highest level of accuracy and efficiency
- Meet personal/team qualitative and quantitative targets
- Ability to work effectively with team members to resolve customer issues
- Maintain current knowledge of all product and service offerings
- Accurately document customer information and a detailed problem/issue description of all support calls/emails in a call tracking system
- Requires strong attention to detail, outstanding resourcefulness, and the ability to work within a team setting
- Must be available to work standard shift until 8 pm EST and work company holidays
Skills
- Associates Degree: Bachelor's Degree preferred
- At least 1 year of customer service experience
- Comprehensive knowledge of Windows software – Excel, Outlook, Word
- Familiarity with CRM (Customer Relationship Management) systems and practices
- Strong written and verbal communication skills along with active listening
- Ability to multi-task, set priorities and manage time effectively
- Must be available to work standard shift until 8 pm EST and work company holidays
- Oracle E Business Suites Order Management and/or Depot Repair experience
- Experience working with distribution
- Gas detection experience (sales, customer service)
- Experience with Salesforce.com
- Additional Language skills a plus
Benefits
- Eligible for bonus as part of the total compensation package
Company Overview
Company H1B Sponsorship