Remote Dispatcher & Scheduler

HireLatam is a premier recruitment agency that places top Latin American talent in independent contractor roles in US companies. With a proven track record and a commitment to excellence, we're your trusted partner in the pursuit of career success. Our extensive network, personalized approach, and supportive guidance ensure that you're in the best hands to find your next job opportunity. Job Title: Remote Dispatcher & Scheduler (100% Work From Home) Location: Remote from Latin America Position Type: Full-time Salary:$1,500 USD/month paid via Gusto Schedule: Monday - Friday, 7:30am to 5:00pm Pacific Time (Opportunity for optional overtime on weekends) Job Overview: Our client is a fast-growing mobile auto glass repair and replacement company serving the Greater Bay Area in Northern California. They specialize in windshield replacements, door glass, ADAS recalibrations, and fleet/commercial accounts. Our mission is to deliver fast, high-quality, and reliable service while building a brand known for trust, precision, and customer experience. They are a small, high-performance team that values accountability, adaptability, and continuous improvement. The Scheduler/Dispatcher is one of the most critical operational roles. This person is responsible for coordinating customer appointments, sourcing parts, building efficient technician routes, and ensuring technicians have everything they need to complete jobs quickly and at a high level of quality. This role directly impacts:

• Daily revenue
• Technician productivity
• Customer satisfaction
• Operational efficiency High attention to detail and strong scheduling/dispatch experience are non-negotiable for this position. Responsibilities:
• Coordinate with customers and sales staff to schedule appointment times for all booked jobs
• Source and order the correct parts for each job
• Build efficient daily routes for mobile technicians to maximize jobs completed per day
• Dispatch technicians and ensure they have all required job information
• Confirm customer appointments to minimize cancellations and reschedules
• Maintain accurate records using Google Sheets and CRM tools
• Handle administrative tasks as assigned
• Maintain high communication standards with technicians, customers, and internal team Qualifications, Skills and Key Competencies: Non-Negotiable Requirements
• Extremely high attention to detail
• Extensive experience in scheduling and/or dispatching
• Comfortable making difficult decisions involving tradeoffs
• Comfortable working with ambiguity
• Fluent English and Spanish (required)
• Must use own computer and equipment Critical Success Traits
• Go-getter mentality - no excuses
• Highly accountable and dependable, committed to the team's success
• Flexible and adaptable in a fast-changing environment
• Strong organizational and time-management skills
• Problem-solver under pressure Nice-to-Have Skills
• Familiarity with Northern California / Bay Area geography
• Minimal accent (not required)
• High typing speed (high GWAM)
• Prior sales experience
• Interest in cars or the automotive industry Other Details:
• Commission/Bonus: Monthly performance-based bonus may be available
• Paid Time Off (PTO): 7 days per year
• Payment Method: Gusto direct deposit
• Training Period: 1 month
• Equipment: Candidate must provide own computer and equipment Application Disclaimer: Please Read Before Proceeding To ensure a fair and efficient hiring process, all applications must meet the mandatory requirements listed in the job description. Voice/Video Recording is REQUIRED Your application CANNOT be considered without a voice or video recording. It must be at least 30 seconds long and in English. Submissions in any other language or missing a recording will be automatically disqualified. Mandatory Knockout Questions Each application includes knockout questions designed to verify minimum qualifications required by the client. If you answer "NO" to any of these, you will be immediately disqualified from the hiring process for not having the experience requested for the role. Please note that the citizenship question is also a knockout if you answer "YES" as we are only able to hire Latin American talent based in Latin America. Apply Wisely To maintain fairness, please apply to no more than three jobs and only if you fully meet the listed qualifications. Applying to roles you don't qualify for will not improve your chances and may affect future applications. Check Your SPAM Folder All important updates will be sent via email, so be sure to check your inbox and spam/junk folders to avoid missing any communication. We appreciate your interest and look forward to reviewing your application! Apply tot his job

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