[Remote] Life Claims Specialist (NRF) - Remote

Note: The job is a remote job and is open to candidates in USA. Northwestern Mutual is a leading financial services company, and they are seeking a Life Claims Specialist. The role involves making accurate claims decisions on life insurance cases, delivering personalized experiences for beneficiaries, and managing case documentation while adhering to confidentiality standards.

Responsibilities

• Make fair, accurate, timely and quality claims decisions on life insurance claims up to allowable signature limit. May work on cases exceeding this limit with prior approval and second signatures
• Examines claim information obtained, including, but not limited to, beneficiary data, policy values, and policy status; and analyzes information received during the claim review process, including but not limited to, death certificates, claim forms, assignment forms, divorce decree, estate, and trust documentation
• With empathy, deliver personalized experience for beneficiaries and field members by assisting with educating on settlement options available, which varies by policy type
• Communicate verbally and construct letters and emails to beneficiaries, field members, and third parties in response to inquiries and/or regarding outstanding requirements, claim status updates, and claims decisions as part of the overall claim handling process
• Manage phone and transactional responsibilities while adhering to strict confidentiality and privacy standards
• Research and evaluate solutions to situations that arise and resolve concerns on an “as-needed” basis which oftentimes includes deviating from procedures
• Maintain organization, accuracy, and timeliness in individual case management system; capture and document claim related information accurately and/or refer tasks as appropriate
• Maintain production and claims quality standards
• Embrace new technology and serve as an advocate by educating beneficiaries and field representatives
• Supports digital savvy capabilities in self and others and adapts to changing environments and new situations effectively and positively
• Work effectively with unstructured teams, situations, or environment
• Participate in team meetings, projects and committee work as appropriate, including development of process improvements
• Assist with special projects and initiatives, as needed to support the business

Skills

• Bachelor's degree or equivalent combination of education and work experience
• Previous experience with life insurance desirable
• Must be technically savvy with the ability to toggle between multiple applications and/or computer monitors simultaneously
• Exhibits empathy and strong client focus and customer service skills
• Able to analyze complex information and asks thoughtful questions to understand the situation
• Demonstrated ability to work with a high degree of accuracy in handling detailed technical work
• High degree of self-motivation with proven initiative in accepting responsibility for work results and in contributing cooperatively to group goals
• Skilled at developing and maintaining effective working relationships with a positive, confident attitude; exhibits objectivity and openness to others' views
• Strong organizational skills, with demonstrated ability to independently set priorities and to meet deadlines
• Proven ability to maintain strict confidentiality and exercise tact and diplomacy with field/clients and beneficiaries

Company Overview