Client Support Representative

Campminder is a company that builds software for summer camps, helping to create meaningful experiences for kids. They are seeking a Client Support Representative to provide world-class support to camp directors, staff, and parents, ensuring they can effectively navigate the platform and resolve their queries with empathy and expertise.

Responsibilities

• Deepen and broaden your understanding of the Campminder platform
• Refine your phone and email communications so they are efficient, empathetic, comprehensive, tactful and clear
• Have an eye out for any product or procedural improvements; you take ownership to move that forward or implement with your team
• Apply your meticulous attention to detail to help you keep updated and accurate records of relevant information in our customer relationship management (CRM)

Skills

• Has thrived in a role where they directly supported clients for the majority of the day
• Understands when it's time to dig-in and double down based on increased volume and business needs; they work with urgency and drive to rise to the challenge
• Seeks out opportunities to help others
• Is often the 'go-to' friend for technology help because they quickly learn new software/technology and teach it to others
• Is able to rapidly think through and solve complex problems
• Is able to teach and explain processes clearly and efficiently on the phone and in writing
• Remains calm in emotionally charged conversations; is able to imagine themselves in somebody else's shoes and meet them where they are
• Proactively looks for more ways to add value, contribute, and keep learning

Benefits

• Wide selection of medical, dental, and vision coverage options (the company's contribution covers 100% of at least one option for each), with $500 HSA match for HSA-compatible plans
• Ability to choose where you work - remotely, in the office, or a mix!
• A variety of resources to support mental health and emotional well-being
• 12 weeks of 100% paid parental leave for all new parents, including via adoption, surrogacy, and foster care
• 401(k) with 4% company matching
• Trust-Based (flexible) PTO (and yes, we use it!)
• $600/year wellness allowance
• Company-paid subscriptions, training, and support for using AI professionally and personally. We have a team dedicated to enabling our AI capabilities for our team members and our customers!

Company Overview