[Remote] Support Specialist

Note: The job is a remote job and is open to candidates in USA. Remine is focused on providing exceptional customer support for their web-based app. The Customer Support Specialist will be the first point of contact for customer inquiries, resolving issues and gathering feedback to improve the company's services.

Responsibilities

• Troubleshooting: Resolve issues related to logins, data, platform performance and tool malfunctions
• Contribute towards the development of a strong team environment by upholding high work standards
• User Training and Product Knowledge: Guide users on how to use all of Remine’s platforms and maintain expert-level knowledge of Remine’s features
• Escalation and Documentation: Research and document complex technical issues to escalate to specialized internal teams
• Take ownership of incoming help requests sent to Remine over email, phone and chat and see each request through to resolution
• Share feedback with the rest of the team and across the organization on possible ways to improve product and processes

Skills

• Excellent written and verbal communication skills
• 1-2 years of experience in a customer-facing role
• A demonstrated desire for continuous learning and personal development
• A tech-savvy, analytical and process-oriented mindset
• A solid understanding of the real-estate industry space
• A strong sense of customer empathy
• The ability to multi-task and prioritize your workload
• Must be able to work EST hours
• Have experience as a real estate professional
• Have previous experience in a fast-paced tech startup environment
• Have experience with Zendesk
• Are comfortable working remotely

Company Overview