Partnerships Operations Analyst
Skip is a tech company with an entrepreneurial spirit, focused on empowering everyday convenience through its platform that connects customers with partners. The Partner Operations Analyst role involves maintaining the integrity of business operations, supporting systems and workflows for the sales and account management teams, and ensuring efficient partner lifecycle management.
Responsibilities
- Guard the CRM: Monitor our CRM (Salesforce) to ensure data is pristine. You’ll identify where lead routing or partner data is breaking and fix it before it impacts the team
- Enforce the "Rules of Engagement": Act as a partner to Sales and AMs, helping them navigate our processes and ensuring everyone is following the established "commercial blueprint."
- Troubleshoot & Optimize: Identify "leaky" processes—like a manual task that takes too long—and automate them or create a clear, repeatable SOP (Standard Operating Procedure)
- Support Growth Plays: Assist Account Management leadership by ensuring they have the right system triggers and workflows to identify which partners are ready for expansion
- Bridge the Gap: Act as the "go-to" person for the commercial teams when a system or process isn't working as intended, providing quick solutions and long-term fixes
Skills
- 1–2 years of direct experience in Sales Operations or Revenue Operations
- Understanding of the fundamentals of lead flow, pipeline management, and the commercial lifecycle
- Direct experience using or admin-ing a CRM (like Salesforce)
- A background in a fast-paced Marketplace or e-commerce environment
- A history of 'fixing things'—whether it's a spreadsheet, a club's operations, or a previous work process
- Naturally organized and 'process-first'
- Genuine sense of satisfaction from taking a messy workflow and making it logical and efficient
- Technical curiosity and enjoyment in learning how the 'gears' of a CRM or automation tool turn
- High bar for rigour and attention to detail
Company Overview