Delivery Operations Specialist
Gopuff is seeking to hire a Delivery Operations Specialist to manage their W2 driver program and enhance the driver experience. The role involves coordinating with various teams to ensure efficient onboarding and staffing levels, while also identifying opportunities for process improvement.
Responsibilities
- Monitor the flow of W2 driver applicants, and troubleshoot their experience where possible, all the way through onboarding to first delivery
- Manage the rosters of our W2 driver locations, including ensuring sufficient capacity, removing inactive drivers, and ensuring that progressive discipline policies are followed and administered correctly
- Work collaboratively with HR/HRIS/IT to ensure technical integrations necessary to support the W2 driver program are working effectively, or to troubleshoot when necessary
- Work collaboratively with W2 Site leaders to assist them in the management of their roster of W2 drivers
- Serve as the main POC to driver support for support inquiries related to W2 drivers specifically
- Identify opportunities for process improvement within the W2 driver program, and propose strategies to drive additional efficiency, driver benefit, or business value
- Assist delivery ops leadership in additional required management of the W2 program
Skills
- Business specialist certification, or administrative experience, or a related field
- Strong computer skills and capabilities to learn about new software
- Strong operations skills, with the ability to execute tasks with a high degree of accuracy and efficiency
- Strong interpersonal and communication skills
- Enthusiasm and a great work ethic
- Ability to work cooperatively with peers and other associates
Benefits
- Medical/Dental/Vision Insurance
- 401(k) Retirement Savings Plan
- HSA or FSA eligibility
- Long and Short-Term Disability Insurance
- Mental Health Benefits
- Fitness Reimbursement Program
- 25% employee discount & FAM Membership
- Flexible PTO
- Group Life Insurance
- EAP through AllOne Health (formerly Carebridge)
Company Overview
Company H1B Sponsorship