[Remote] Client Success and Creative Coordinator

Note: The job is a remote job and is open to candidates in USA. Starnes Media is a Birmingham-based media company serving hyperlocal communities with award-winning journalism and innovative marketing solutions. They are seeking a Client Success and Creative Coordinator to manage client retention and ad creative production, ensuring every client feels valued and their advertising performs effectively.

Responsibilities

• Track, report on, and directly impact client retention metrics
• Be the operational point person for client value delivery
• Own the client creative health dashboard
• Proactively contact every client in yellow or red status to seek solutions to turn the client health to green
• Lead the new client onboarding call
• Own client recognition and engagement touchpoints
• Design quarterly ad campaigns for clients proactively
• Produce all ad creative: new designs, refreshes, and production-ready files for every publication
• Apply advertising fundamentals to every ad
• Build and maintain a library of ad templates by category
• Produce spec ads for prospect meetings
• Support the transition to agentic ad design, working with our technical team to build AI-assisted creative production workflows
• Report weekly: clients contacted, client creative health dashboard status and trends, onboarding calls completed, ads produced segmented by category, and clients at retention risk

Skills

• Strong graphic design skills and experience producing ad creative for print and digital
• A solid understanding of advertising fundamentals: headlines, offers, imagery, simplicity, calls to action, and what makes an ad actually generate response
• The ability to work fast with templates, swapping logos, photos, offers, and copy to produce client-ready ads efficiently
• A proactive mindset. You reach out to clients with ideas, not just wait for requests
• Comfort with, or strong willingness to learn, AI design tools and templated production systems
• Strong interpersonal skills and the confidence to communicate directly with business owners about their marketing
• An understanding that ad creative is a retention tool, not just a production task
• The ability to build and maintain a tracking system for client creative health
• Pride in producing high-volume, high-quality work consistently

Benefits

• Paid time off
• Blue Cross Blue Shield Medical/Dental/Vision
• Life/Disability insurance
• 401(k)

Company Overview