Associate, Digital Product GTM (Token)
American Express is a company with a long history of innovation and a commitment to its customers and colleagues. The associate will support the development and execution of the strategic vision for Token Solutions, focusing on sales enablement and understanding customer needs.
Responsibilities
- Support the execution of the Token product roadmap, largely through the education and enablement of key sales/BD teams across the enterprise
- Conduct research on customer (merchant, issuer, aggregator, etc.) problems/needs via Amex sales/BD teams to tailor product marketing/enablement
- Conduct external research on Agentic Commerce needs, trends, use cases, etc
- Identify and potential linkages across other portfolio products (e.g., payment tokens with passkeys, stablecoins, and other digital identity/payment solutions) through inward-looking research
- Support Token team product management efforts (e.g., product documentation and governance)
- Understand the key token strategic priorities and own tracking/reporting against them
- Partner with the broader Token team (product design and development teams) to identify, track, and implement priorities
Skills
- Self-starter, strategic & creative thinker who thrives in a dynamic environment
- A customer first mindset with proven experience leveraging customer insights
- Comfort with data, utilizing customer insights and other data to develop strategies
- Excellent verbal and written communications skills and proven ability to communicate effectively to audiences across leadership levels
- Ability to prioritize, solve problems independently, escalate appropriately, manage tight deadlines, effectively drive processes and handle changing priorities
- Strong project management abilities with the ability to drive multiple initiatives across different work streams simultaneously
- Strong collaboration and partnership skills – track record for building positive relationships and finding mutual benefit with multiple cross-functional partners
- Process-oriented with great attention to detail
Benefits
- Competitive base salaries
- Bonus incentives
- 6% Company Match on retirement savings plan
- Free financial coaching and financial well-being support
- Comprehensive medical, dental, vision, life insurance, and disability benefits
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
Company Overview