Account Partner, SMB

Uber is a leading technology company that connects consumers with local businesses through its platform. The Account Partner role focuses on managing relationships with small-to-medium-sized businesses to drive growth and retention on Uber Eats.

Responsibilities

• Manage a portfolio of SMB restaurant partners on Uber Eats, driving growth and retention
• Proactively identify risks & opportunities within your book of business, engaging merchants via outbound calls, performance reviews, and data-driven recommendations
• Consult and upsell additional Uber Eats products and services to optimize merchant performance
• Build meaningful, long-term relationships to position Uber Eats as the go-to delivery platform
• Maintain consistent communication via email, phone, and in-person meetings where applicable
• Champion restaurant feedback to help shape internal strategy and drive insights
• Act as an ambassador for Uber Eats, ensuring partners understand and leverage our platform's full potential

Skills

• At least 1 year of experience in a B2B, client facing role (Sales, Customer Success, Account Management, or upper management retail/food industry)
• Candidates must be located in New York and able to follow the hybrid schedule
• Comfortable with traveling to visit with restaurants in person 20% of the month
• Proficiency in Salesforce and Google Suite or similar CRM tools
• Data proficiency: being able to take commercial data and making it digestible to our merchant partners (charts, graphs, and other visuals)
• Experience navigating the customer lifecycle including prospecting new contacts and upsell opportunities within an existing client organization
• Strong interpersonal skills, with the ability to clearly frame a value proposition, probe for objections, remove obstacles, and eliminate barriers to gain commitment
• Highly organized and detail-oriented, with a strong work ethic
• Willingness to roll up your sleeves and dive deep into partner relationships and business challenges
• Experience with negotiation of partnership contracts, communication under pressure, balancing partner needs and business objectives

Benefits

• You will be eligible to participate in Uber's bonus program
• May be offered sales bonuses & other types of comp
• All full-time employees are eligible to participate in a 401(k) plan
• You will also be eligible for various benefits.

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