[Remote] Customer Service Agent
Note: The job is a remote job and is open to candidates in USA. Prism Data Consulting is dedicated to helping data professionals find their best fit. They are seeking a Customer Service Agent to manage incoming calls and inquiries, build relationships with customers, and ensure satisfaction through effective communication and problem-solving.
Responsibilities
- Manage incoming calls and customer service inquiries using telephonic and computer software systems
- Identify and assess customers' needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open communication
- Handle customer complaints, provide appropriate solutions, and ensure follow-up for resolution
- Document calls thoroughly and adhere to communication procedures and policies
Skills
- High School Diploma or GED
- Exceptional verbal and written communication skills
- Experience interacting with customers
- Excellent problem-solving skills
- Ability to remain calm and courteous under pressure, especially during busy hours
- Bachelor's degree or equivalent combination of education and experience
- Call center experience
- Strong understanding of company products, policies, and services
Benefits
- Comprehensive benefits package including medical, dental, vision, and life insurance
- Flexible spending plans
- 401(k) plan
- Paid Time Off (PTO) and holidays
- Extended training provided, with options for in-person or virtual training
Company Overview