[Remote] Renewals Manager, Commercial

Note: The job is a remote job and is open to candidates in USA. Culture Amp is the world’s leading employee experience platform, revolutionizing how 25 million employees across more than 6,500 companies create a better world of work. The Renewals Manager will own the end-to-end renewal lifecycle for a high-volume book of Scaled Commercial accounts, balancing negotiation with structured process management to ensure smooth renewals and drive customer retention.

Responsibilities

• End-to-End Renewal Ownership: Manage a comprehensive, high-volume pipeline, initiating outreach at least 4 months prior to contract end dates to ensure a smooth, predictable renewal experience
• Strategic Outreach & Negotiation: Run outbound sequencing (Email, Phone, LinkedIn) to confirm intent, validate contract details, and handle pricing negotiations. You’ll be expected to navigate standard objections and reiterate platform value
• C-Level Engagement: Lead communications with senior stakeholders and decision-makers, resolving complex concerns and influencing the renewal outcome for key accounts
• Collaborative Growth: Partner closely with Customer Success (CSMs) and Account Managers (AMs) to mitigate churn risks and hand off identified upsell opportunities for revenue expansion
• Data & Pipeline Integrity: Maintain 100% accuracy in SFDC (and/or Vitally), ensuring clean forecasting, compliant documentation, and streamlined billing processes

Skills

• 1–2 years of experience in a customer-facing or revenue-adjacent role (e.g., renewals, customer success, account coordination, sales support, or operations) – ideally in B2B SaaS, but open to adjacent experience
• Comfortable owning email-heavy communication with customers; you can write clear, concise, and empathetic messages and follow up reliably
• Experience working in a CRM (Salesforce preferred) or similar system where pipeline, tasks, and notes are tracked
• Strong organizational skills, structured and process driven – you can manage a large portfolio of small to mid-sized accounts, prioritize effectively, and hit deadlines
• Data-aware mindset; you're comfortable navigating reports and dashboards to decide what to work on next
• High attention to detail when working with contracts, pricing, and customer data

Benefits

• Employee Share Options Program
• Programs, coaching, and budgets to help you thrive personally and professionally
• Access to external providers for mental wellbeing and coaching support to sustain the wellbeing, safety and development of our people
• Monthly Camper Life Allowance
• Team budgets dedicated to team building activities and connection
• Intentional quarterly wellbeing pauses
• Extended year-end breaks
• Excellent parental leave and in work support program available from day 1 of joining Culture Amp
• 5 Social Impact Days a year to make a positive impact on the community outside of work
• MacBooks for you to do your best & a work from home office budget to spend on setting up your home office
• Medical insurance coverage for you and your family (Available for US & UK only)

Company Overview