Business Systems Analyst - Business Insurance (Sales Management)

Travelers is a leading property casualty insurer with a long-standing reputation for customer care and community commitment. The Business Systems Analyst will support Salesforce-based initiatives, collaborating with stakeholders to enhance CRM processes and drive improvements in business operations.

Responsibilities

• Responsible for the success of the Requirements Definition Process for assigned work with general supervision
• Elicit, analyze, specify and communicate business, system and implementation requirements
• Ensure the requirements are unambiguous and understandable by both business users and solution delivery teams
• Work with stakeholders to prioritize requirements effectively based on business value, risks and constraints
• Effectively communicate requirements conflicts to project leads, assist with conflict resolution
• Ensure that requirements are understood and approved by all stakeholders
• Manage requirement traceability and changes throughout the project lifecycle
• Ensure the test strategy and test plans adequately cover the requirements
• Assist in defect resolution
• Measures and tracks quality of business analysis work
• Participate in determining how requirements will be approached and managed for a particular project following enterprise and division best practices
• Work with project leads to develop requirements work plans, identify task dependencies, develop estimates and determine resource skill requirements; support risk management and change management activities
• Identify, refine, and accurately articulate the business objectives and value proposition of assigned initiatives
• Bring alternative perspectives and influence consensus among stakeholders
• Effectively verifies and validates requirements; ensures that all requirements support the delivery of business value, fulfills goals and objectives, and meets a stakeholder need
• Continuously strive to improve understanding of requirements techniques, processes and deliverables required to support successful project delivery
• Embrace feedback and opportunities for process improvement
• Simultaneously support multiple initiatives as assigned
• Perform other responsibilities as assigned

Skills

• Three years of experience in Business Systems or equivalent
• Bachelor's degree in Business, MIS, or other related field
• One year of experience in Business Systems or equivalent
• High school diploma or equivalent
• Analytical Thinking (Intermediate): Identifies current or future problems or opportunities, analyzes, synthesize and compares information to understand issues, identifies cause/effect relationships and explores alternative solutions to support sound decision making
• Facilitation (Intermediate): Uses and adjusts style and technique to assist group process and understanding
• Communication (Intermediate): Demonstrates effective verbal, written, and listening communication skills
• Teamwork (Intermediate): Works together in situations when actions are interdependent and a team is mutually responsible to produce a result
• Relationship Management (Intermediate): Seeks out, builds, fosters and maintains productive relationships, networks or alliances to meet goals and achieve results
• Business Perspective (Intermediate): Uses knowledge of internal and external factors impacting the property casualty industry to make decisions
• Technology (Basic): Uses, leverages and maintains proficiency with corporate and job specific technology as it evolves (e.g., hardware, software, business unit applications and systems tools)
• Conflict Management (Basic): Brings conflicts into the open and resolves them collaboratively
• Change Management / Resilience (Intermediate): Remains energized and focused in the face of ambiguity, change or strenuous demands
• Risk Taking (Basic): Identifies, assesses, manages and takes intelligent risks to attain objectives
• Experience with Salesforce or similar CRM platforms
• Agile experience

Benefits

• Health Insurance: Employees and their eligible family members – including spouses, domestic partners, and children – are eligible for coverage from the first day of employment.
• Retirement: Travelers matches your 401(k) contributions dollar-for-dollar up to your first 5% of eligible pay, subject to an annual maximum. If you have student loan debt, you can enroll in the Paying it Forward Savings Program. When you make a payment toward your student loan, Travelers will make an annual contribution into your 401(k) account. You are also eligible for a Pension Plan that is 100% funded by Travelers.
• Paid Time Off: Start your career at Travelers with a minimum of 20 days Paid Time Off annually, plus nine paid company Holidays.
• Wellness Program: The Travelers wellness program is comprised of tools, discounts and resources that empower you to achieve your wellness goals and caregiving needs. In addition, our mental health program provides access to free professional counseling services, health coaching and other resources to support your daily life needs.
• Volunteer Encouragement: We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards program that enables you to give back to the charity of your choice.

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