Inside Sales Representative - Pennsauken, NJ

Holman is a family-owned, global automotive services organization that is seeking a highly motivated entry level Inside Sales Representative. The role focuses on proactively communicating with customers to meet sales goals and enhance customer satisfaction while supporting the parts distribution business.

Responsibilities

• Identify correct part numbers based on specific applications; identify obsolescence and supersession of part numbers
• Communicate build levels and alternative solutions when necessary
• Estimate and communicate expectation of delivery times
• Gather special instructions or required equipment in order to facilitate delivery of product and communicate to warehouse and logistics
• Apply all available OE incentives to invoicing
• Vet and process all requests for merchandise return
• Process replacement orders for damaged and defective parts
• Identify and report cataloging or inventory errors to IT for correction
• Prepare and deliver quotes for fleet customers, selling the value of OE with detail regarding warranty, build level, and any additional components required for successful installation
• Track and update status of open orders
• Build and maintain relationships by exhibiting responsiveness to customers’ needs as well as acting as a trusted subject matter expert on the solutions they seek
• Monitor and respond to both incoming calls as well as email inquiries from the Sales Inbox
• Manage orders for Chrysler/Dodge product in our consignment inventory for distribution to Chrysler dealers
• Evaluate requests for refund of handling fees for warranty replacements as well as qualified will call dealers
• Meet or exceed sales goals as outlined in the annual budget for Holman Parts
• Other duties as assigned

Skills

• Strong organizational and multitasking skills with attention to detail and accuracy
• Exceptional customer service and communication skills, both verbal and written
• The ability to work in a faced paced office environment is a must
• High School Diploma or equivalent
• Proficient in various desktop tools including MS Office Programs (i.e. Outlook, Excel, Word, SharePoint etc.)
• Familiarity with office technology and equipment, including computers, fax machines, scanners, printers, phone systems, etc
• Must be able to perform within the established company standards, which include but are not limited to standard operating procedures, attendance, quality, team environment and performance
• Must pass a physical, drug test, and criminal background check prior to employment
• Experience in parts sales, automotive service, and/or account management is a plus
• ASE parts certification is a plus

Benefits

• Health
• Dental
• Vision
• Paid time off
• Holidays off
• Life and Disability Insurance
• Flexible Spending and Health Savings Accounts
• Employee Assistance Program
• 401(k) plan with Company Match
• Paid Holidays, Bereavement, and Jury Duty
• Paid Pregnancy/Parental leave
• Paid Military Leave
• Tuition Reimbursement

Company Overview