Research Analyst, Customer Experience

Ipsos is one of the world’s largest research companies, and they are seeking a Research Analyst in Customer Experience. This entry-level position involves managing research studies, ensuring quality checks, and liaising with internal teams to deliver insights on market behavior.

Responsibilities

• Manage the launching and ongoing maintenance of research studies
• Creation and maintenance of technical specifications in proprietary software for study questionnaires
• Quality check study questionnaires & perform in-depth quality checks at every stage of the process
• Liaising with our internal data collection teams, coding & data processing teams
• Perform data verification
• Identify and solve project issues as they arise

Skills

• Completed bachelor's degree
• Outstanding verbal and written communication skills
• Excellent problem solving, critical thinking and analytical skills
• Proactive, 'can do' attitude
• High attention to detail: ability to balance overall project goal with key milestones and tasks
• Advanced proficiency with MS Office Suite; specifically, PowerPoint and Excel
• Self-starter with superior organization skills who thrives in a deadline driven environment
• Ability to juggle multiple projects and diplomatically respond to conflicting needs
• Exposure to quantitative data and analytics – through relevant projects as well as basic understanding of SPSS tool
• Relevant project management and/or market research experience an asset
• Bilingual an asset, but not required

Benefits

• Generous PTO
• Healthcare plans
• Wellness benefits
• Flexible workplace policy

Company Overview