Payment Services Specialist, 18 month term-(Hybrid)

Central 1 is a financial services provider that empowers credit unions and other financial institutions in Canada. The Payment Services Specialist will manage, reconcile, and investigate transactions while supporting credit unions and external clients, contributing to seamless financial operations in a collaborative environment.

Responsibilities

• Transaction Processing: Handle returned items, electronic bill payments, bill payment remittances, bonds, coupons, ATM/POS transactions, automated funds transfers, cash orders, wire transfers, and other items as assigned
• File Verification & Workflow Coordination: Verify receipt of data input files from credit unions, coordinate workflow, and update files using image transport systems and specialized software
• Reconciliation & Settlement: Validate online information, balance and reconcile transactions, prepare financial adjustments, and process settlements according to CPA and Network Rules (Interac, Exchange Acculink) within required timeframes
• Work Hours: Days and hours may vary based on business needs, including occasional testing or training activities, so some flexibility is required
• Issue Investigation & Problem Resolution: Review documents, variance reports, and other information; analyze unusual situations, trace items, and resolve discrepancies
• Financial Documentation & Posting: Prepare documentation and post entries to Central 1’s automated suspense, general ledger, and central banking system
• Process Improvement & Testing: Assist with software upgrades, testing, and process improvement initiatives
• Client & Stakeholder Support: Respond promptly and courteously to requests from credit unions, financial institutions, corporate clients, vendors, and colleagues, providing assistance in resolving issues and discrepancies
• Intermediary Role: Act as a liaison between credit unions, other Centrals, external clients, and financial institutions for processing and settlement of items
• Reporting & Record-Keeping: Maintain databases, logs, records, statistics, and prepare summary reports for information, billing, and other purposes
• Regulatory Compliance: Stay up to date on CPA rules, Network Rules for ATM/POS, FINTRAC reporting, Proceeds of Crime, Anti-Money Laundering regulations, and Central 1 processes and standards

Skills

• A Community College diploma in business or a related field, ideally with courses in accounting
• Strong verbal and written communication skills, with the ability to build positive relationships
• Comfortable analyzing data, interpreting reports, and resolving issues using Excel
• Excellent analytical, problem-solving, organizational, and time management skills
• Accurate and efficient data entry skills with attention to detail
• Able to multitask, manage conflicting priorities, meet deadlines, and thrive in a collaborative team environment
• Experience in retail banking or working in a secure data center
• Familiarity with automated financial systems, clearing and settlement processes, and CPA rules

Benefits

• Work-life flexibility
• Hybrid work environment
• Variable annual incentive plan
• Generous annual vacation allotment
• Top-notch flexible benefits plan including family building and gender affirmation
• Retirement Plan, matched contributions at 6%
• Access to a learning platform and educational assistance support
• Access to a virtual wellness platform
• Career development opportunities
• Wellness Flex Fund to support personal interest and activities
• Day off to volunteer in your community and other paid time off options
• Corporate discounts subject to employment agreement

Company Overview