Urgently Need Store Maintenance Supervisor (Remote) in Dallas, TX
Job title: Store Maintenance Supervisor (Remote)
Company: Foot Locker
Job description: Overview
*THIS POSITION IS REMOTE (U.S. BASED ONLY - Covering PST/MTN Time Zones)
The Store Maintenance Supervisor will be a relation concentric team player working as a liaison between stores, vendors, landlords and corporate leadership. They will manage and developing programs to ensure the timeliness of open repair resolution, preventive maintenance programs, ad-hoc projects and identifying opportunities for improved operation and service excellence in a designated GEO region in North America.
Responsibilities
- Actively respond to, schedule and manage repairs and maintenance, minor works and other work requests, proactively tracking to completion within designated timeframes while ensuring Team Members are meeting/exceeding KPI compliance and delivering excellent customer service.
- Provide direction to vendors, stores operations and others as needed to ensure proper communication, coordination and execution of work with minimal disruption to store operations.
- Handle escalations from Coordinators and initiate action on more complex requests/issues.
- Actively seek out new ideas and best practices through relationships with internal contacts, industry peers, vendors and independent research.
- Develop partnerships throughout organization to ensure that department goals coincide and are integrated with practices in other areas.
- Maintain awareness of governmental policies and practices that impact assigned GEO region.
- Develop and maintain effective working relationship with all internal and external contacts, including understanding of lease terminology, landlord responsibilities and landlord relations.
- Travel as necessary to effectively manage GEO region.
- Perform fleet assessments and maintain asset register to ensure all components and assets are safe, functional and in acceptable condition according to brand standard.
- Review and approve vendor proposals for repairs and replacements within approval limits.
- Manage and facilitate to identified brand standard metrics and KPIs.
- Budget accountability across all service categories within designated GEO, tracking and reporting on all budget variances.
- On call responsibilities as scheduled.
- Perform other duties as assigned.
- Lead and develop a team of direct reports (team of 1-3 Facility Services Coordinators).
- Carries out supervisory responsibilities in accordance with the organizations policies and procedures.
- Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
- Requires a Bachelors Degree and/or minimum of three years of related work experience, degree in Architecture, Engineering, Facility Management or Construction Management preferred.
- Retail store maintenance experience highly preferred.
- Professional certification such as a certified facility manager (CFM) a plus.
- Must have working knowledge of Federal and Regional health and building codes.
- Understanding of facility systems and trades including: Carpentry, Plumbing, HVAC, Electrical, and Fire Suppression.
- Understanding of janitorial, exterior maintenance including roofing, façade, storefronts, landscape, parking lots, and snow removal.
- Strong knowledge of multi-site facility management operations, work order process (preventive/reactive) and software systems.
- Understanding of asset life cycle.
- Demonstrated experience working independently with minimal supervision as well as working in a team environment supporting cooperation, performance excellence and personal development.
- Ability to multitask and manage competing priorities.
- Strong organizational, analytical and problem solving skills.
- Sound judgement and ability to think quickly to resolve facilities issues and emergencies.
- Excellent communication and interpersonal skills.
- Service minded with ability to maintain positive outlook while dealing with stressful situations and providing high level of customer service.
- Proficient with Microsoft Office Suite.
- Experience with PeopleSoft a plus.
- Primary responsibilities require sitting desk side, operating and viewing a computer and other business equipment such as fax and copy machines, for up to 12 hours
- Must be able to lift, carry and move items up to 25 lbs in weight.
- While performing the duties of this job, the employee is regularly required to stand, walk, sit, talk and hear.
- Frequent use of hands and arms to respond to and formulate email, fax and written communications.
- Constant listening to and verbally responding to phone calls, voice mail, teleconferences and meetings.
- Close vision to read extensive hand-written and faxed statements and legal documents.
- Standing, walking and stretching to coordinate work files, access fax machine, and retrieve reference documents.
- Lifting and carrying work documents, files and reference manuals weighing up to 15 pounds.
- The noise level in the work environment is usually minimal.
- Employee Discount
- Paid Time Off
- Medical | Dental | Vision Coverage
- 401(k) | Roth 401(k)
- Stock Purchase Plan
- Life Insurance
- Flexible Spending Account
- Opportunities for Advancement
- Tuition Reimbursement for Qualified Courses
- Strong Company Culture
- Employee Resource Groups