Supply Chain Customer Service Analyst - Remote

Job Description

ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. If you have the required skill set, education requirements, and experience, please click the submit button and follow the next steps. What you will do As a Supply Chain Customer Service Analyst, you will direct, plan, coordinate and establish relationships and protocols to service the customer/customer group assigned, consistent with company objectives. You will work and support the commercial sales team: account managers, sales directors, managing directors, and VP level to execute weekly order processing, line changes, sales promotions etc. in line with customer expectations. You will be responsible for bringing world class practices to Clarios including managing and analyzing ordering, replenishment and allocation practices as related to service for our customer/customer group in collaboration with the company's regional inventory planners, manufacturing plants and distribution centers. How you will do it Single point of contact for sales teams regarding overall order status, inventory levels, outstanding shipments, and any other production-related items. Responsible for supporting the largest and most critical accounts for the organization Attend Joint Customer Business Meetings as Subject Matter Expert for topics related to Customer Supply Chain and their specific accounts Coordinate with Regional Planner(s) and Supply Chain to reduce the risk/impact of customer line changes, customer differentiation projects, and demand swings Responsible for communicating change and any other adjustments that might directly affect their account, in writing, to the appropriate audience and follow through Support sales teams by directing the appropriate plans on how to meet customer expectations on time and in scope Provide insight and feedback on demand and forecast trends to the Demand Planning and Sales teams to help improve the S&OP process Attends inquiries, comments, and complaints from customer headquarters, account managers/sales directors Analyzes sales transactions, monitors correct loading, and adjusts errors in company systems Liaison with other departments (e.g. Logistics, Supply Chain, Finance, Engineering & Operations) for order completion and order shipment. Assigned to support UAT's (User Acceptance Testing) on system upgrades as appropriate. Assigned to projects that require critical thinking and a good understanding of overall Clarios Operations Key contributor to the Customer Control Tower and influencer to leadership Additional Qualifications/Responsibilities What we look for Required Bachelor's degree in operations management, supply chain, or business. A minimum of three (3) years of working experience Inventory Analysis/Production and Inventory Control, Supply Chain, Customer Service, and/or Logistics experience strongly preferred Strong with customer service. Able to travel up to 10% Preferred Advanced Word, Excel, PowerPoint, Business Objects and Power Query experience Proficiency with Microsoft Office Suite Solid understanding of inventory management concepts Comfortable working in complex and high-pressure environments This position offers a competitive salary and a comprehensive benefits package including health, dental, and vision insurance as further described below. The position has a salary range of $76,000 to $100,000 per year. What you get: Medical, dental and vision care coverage and a 401(k) savings plan with company matching - all starting on date of hire Tuition reimbursement, perks, and discounts Parental and caregiver leave programs All the usual benefits such as paid time off, flexible spending, short-and long-term disability, basic life insurance, business travel insurance, Employee Assistance Program, and domestic partner benefits Global market strength and worldwide market share leadership HQ location earns LEED certification for sustainability plus a full-service cafeteria and workout facility Clarios has been recognized as one of 2025's Most Ethical Companies by Ethisphere. This prestigious recognition marks the third consecutive year Clarios has received this distinction. Apply tot his job Apply To this Job