Program Operations Analyst

Job Description:

• Coordinate day-to-day program management operations across a portfolio of contracts, ensuring administrative, operational, and reporting activities are executed accurately and on schedule
• Monitor timesheet completion, accuracy, and approvals across all personnel to ensure compliance with internal policies and customer billing requirements
• Track and report on contract financial performance, including budgets, burn rates, revenue, margins, and period-of-performance milestones such as option years and contract modifications
• Support monthly billing and invoicing activities, including labor reconciliation, subcontractor and vendor invoice review, billing event creation, and reporting and tracking of reimbursable costs such as travel and other direct costs
• Provide project coordination support for contracts without assigned leadership, helping maintain communication among delivery teams, customers, contracting offices, and internal stakeholders
• Serve as a coordination point across internal and external stakeholders, including program personnel, leadership, finance, HR, recruiting, subcontractors, vendors, and customers
• Maintain and administer program management operational systems and reporting tools, including Certinia PSA (FinancialForce) and related business systems (SharePoint, Confluence, Jira, Greenhouse), ensuring data accuracy, process compliance, and effective reporting
• Track and report on resource utilization, capacity planning, and workforce forecasting to support leadership decision-making
• Support recruiting and onboarding coordination, including maintaining job descriptions, onboarding tracking, and facilitating new hire integration activities such as system access and organizational alignment
• Maintain records related to employee certifications, skills matrices, resumes, and required training
• Develop, document, and maintain program management processes, training materials, and operational documentation, supporting continuous improvement and compliance initiatives.

Requirements:

• Bachelor’s degree in business administration, Program Management, Project Management, Finance, or a related field
• 3–6 years of experience supporting program management, project coordination, operations, or contract administration, preferably within a public sector government contracting domain
• Strong financial analysis and reporting aptitude, including comfort working with budgets, burn rates, margins, revenue tracking, and operational metrics
• Strong numerical reasoning skills, high attention to detail with calculations and data accuracy, and ability to interpret financial and operational data to support leadership decision-making
• Experience working with professional services automation (PSA), ERP, or project management systems such as Certinia PSA (FinancialForce), Salesforce, or similar platforms
• Excellent written and verbal communication skills with the ability to coordinate across diverse internal and external stakeholders
• Demonstrated ability to manage timekeeping compliance, resource tracking, and utilization reporting across multiple projects or contracts
• Proficiency with Microsoft Office tools including Excel, PowerPoint, and SharePoint
• Experience with Jira for project setup and basic administration following established processes
• Experience with document repositories like Confluence for updating and maintaining documentation
• Proficient in SharePoint for document management, collaboration, and maintaining records
• Strong analytical skills with experience in data analysis and operational reporting
• Proven problem-solving capabilities and the ability to identify process improvement opportunities
• Exceptional organizational skills with the ability to manage multiple priorities across a portfolio of projects and contracts
• High attention to detail with ability to work autonomously and manage competing priorities
• Clear and persuasive communication skills, both written and verbal
• Demonstrated ability to influence stakeholders and drive business results.

Benefits:

• Medical, dental, and vision health insurances,
• Short term disability, long term disability and life insurances,
• 401k with Company match
• Paid time off (PTO) (120 hours PTO that accrue over one year)
• Paid time off for major holidays (14 days per year)
• These and any other employee benefit offerings are subject to management’s discretion and may change at any time.

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