AI Solutions Engagement Lead - Healthcare - Remote

About the position Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together. The Customer/Business Engagement Lead for ML/AI Solutions is responsible for building and nurturing relationships with healthcare clients and business stakeholders, driving adoption and value realization of machine learning and artificial intelligence technologies. This role acts as the primary customer-facing leader during solution delivery, interfacing closely with technical leads and engineering teams to ensure ML/AI solutions are aligned with client needs, deliver measurable outcomes, and support strategic business objectives in healthcare environments. You’ll enjoy the flexibility to work remotely from anywhere within the U.S. as you take on some tough challenges. For all hires in the Minneapolis or Washington, D.C. area, you will be required to work in the office a minimum of four days per week.

Responsibilities

• Serve as the main point of contact for healthcare clients throughout the ML/AI solution delivery lifecycle, ensuring clear communication and alignment of expectations
• Lead client-facing meetings, workshops, and status updates, translating technical concepts into business value and actionable plans
• Proactively manage client relationships, address concerns, and ensure high levels of satisfaction during project delivery
• Collaborate closely with technical leads and engineering teams to communicate client requirements, priorities, and feedback
• Facilitate joint sessions between clients and technical teams to resolve issues, clarify solution design, and ensure successful implementation
• Bridge the gap between business needs and technical execution, advocating for the client while supporting engineering best practices
• Develop and execute strategies to drive adoption, usage, and value realization of ML/AI healthcare products and services
• Monitor customer engagement metrics, gather feedback, and identify opportunities for improvement
• Collaborate with product, data science, and engineering teams to tailor solutions to client needs and maximize impact
• Identify new business opportunities and expansion areas within existing healthcare accounts
• Build long-term relationships with key decision-makers, influencers, and champions in client organizations
• Support proposal development, presentations, and contract negotiations for ML/AI healthcare projects
• Develop and deliver training programs, demos, and onboarding sessions for healthcare customers and business users
• Create educational materials and resources to support customer understanding and effective use of ML/AI healthcare solutions
• Track and report on engagement activities, customer satisfaction, and business outcomes
• Analyze engagement data to identify trends, risks, and opportunities for process improvement
• Stay current with industry trends, emerging ML/AI technologies, and best practices in healthcare customer engagement

Requirements

• 5+ years of experience in customer engagement, business development, or account management, preferably in healthcare technology or AI/ML domains
• 3+ years of building and managing client relationships in a technical healthcare environment
• 2+ years with CRM tools, analytics platforms, and customer engagement metrics
• 1+ years of machine learning, artificial intelligence, and their applications in healthcare.
• Proven ability to work cross-functionally and influence stakeholders at all levels
• Proven excellent communication, presentation, and interpersonal skills
• Travel: Up to 50%25 for client meetings, workshops, and industry events
• Relationship Building: Develops trust and rapport with healthcare clients and stakeholders
• Strategic Thinking: Aligns engagement strategies with business and clinical objectives
• Technical Acumen: Understands ML/AI concepts and can translate technical solutions into clinical and business value
• Communication: Articulates complex ideas clearly to diverse audiences
• Problem Solving: Identifies and resolves customer challenges proactively
• Continuous Improvement: Seeks feedback and drives enhancements to engagement processes

Benefits

• a comprehensive benefits package
• incentive and recognition programs
• equity stock purchase
• 401k contribution

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