Senior Business Systems Analyst (Sr. BSA) - Minneapolis, MN
About the position Optum Tech is a global leader in health care innovation. Our teams develop cutting-edge solutions that help people live healthier lives and help make the health system work better for everyone. From advanced data analytics and AI to cybersecurity, we use innovative approaches to solve some of health care’s most complex challenges. Your contributions here have the potential to change lives. Ready to build the next breakthrough? Join us to start Caring. Connecting. Growing together. We are seeking a Senior Business Systems Analyst (Sr. BSA) to support business and technology initiatives within a US Healthcare Payer environment. This role partners with business stakeholders, product owners, and technology teams to elicit, analyze, document, and validate business and system requirements, ensuring high quality, secure, and compliant solutions. The Sr. BSA will operate within an Agile delivery model, contribute to solution design within a defined business channel, and ensure that regulatory, quality, and security considerations are embedded throughout the solution lifecycle.
Responsibilities
- Support the gathering, analysis, and documentation of business and system requirements, including functional and non functional requirements
- Collaborate with stakeholders to understand and clarify business and technology problems, ensuring shared understanding of objectives and constraints
- Translate business needs into clear, actionable requirements (user stories, use cases, process flows, or requirement specifications)
- Contribute to the identification and prioritization of solutions through structured analysis and stakeholder discussions
- Participate actively in the adopted software development methodology (Agile/Scrum or similar)
- Support solution design within a single business or digital channel, ensuring alignment with enterprise standards
- Partner with product, engineering, and QA teams to ensure end to end solution quality
- Apply a solid understanding of testing methodologies to support test planning, test case review, and defect triage
- Demonstrate foundational business knowledge of the US Healthcare Payer ecosystem
- Understand and incorporate regulatory considerations (e.g., HIPAA, CMS, state/federal requirements) into requirements and solution design
- Maintain awareness of sales, digital experience, and channel-specific workflows as they relate to payer operations
- Gather and analyze facts and data to inform solution decisions and trade offs
- Leverage existing data sources, reports, and documentation to support analysis
- Identify cause-and-effect relationships between known variables, issues, and outcomes
- Use insights to support impact assessments and recommendations
- Identify and apply relevant security standards applicable to assigned work
- Understand security risks and implications when evaluating solution options
- Adhere to established security controls, protocols, and data protection practices
- Adhere to quality control guidelines and best practices throughout the delivery lifecycle
- Consider both internal and external customers when evaluating solution impacts
- Track, identify, and promptly report risks, defects, or issues that may affect solution quality
- Proactively recommend process or solution improvements to enhance quality and efficiency
Requirements
- 5+ years of experience as a Business Analyst or Business Systems Analyst
- 5+ years of experience with requirements elicitation, documentation, and validation
- 5+ years of experience supporting Agile / Scrum methodologies
- 3+ years of testing concepts and quality assurance practices
- Experience working in a US Healthcare Payer environment
- Experience supporting healthcare regulatory and security requirements
- Ability to commute to Minneapolis, MN per Optum hybrid requirements
Nice-to-haves
- Bachelor’s degree in Business, Information Systems, Computer Science, or a related field (or equivalent experience)
- Healthcare certifications or Agile certifications (CSM, SAFe, etc.)
- Experience supporting digital, sales, or member/provider-facing channels
- Exposure to data-driven or analytics-enabled solutions
- Prior experience collaborating with data science, engineering, or platform teams
- Practical understanding of security and compliance considerations
- Solid analytical and problem solving skills
- Clear and structured written and verbal communication
- Stakeholder collaboration and facilitation
- Attention to detail and quality mindset
- Ability to work independently within defined scope
Benefits
- comprehensive benefits package
- incentive and recognition programs
- equity stock purchase
- 401k contribution
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