Associate Director, Vendor Management

Job Description

Position Overview The Associate Director of Vendor Management oversees vendors supporting operational, clinical, and administrative functions. This role ensures strong vendor performance, effective governance, and smooth onboarding/offboarding while partnering with cross functional teams to drive accountability, quality, and value. In partnership with internal teams and external stakeholders, this role ensures that vendor-supported solutions are implemented efficiently, sustainably, and in alignment with contractual, regulatory, and organizational requirements. The Associate Director drives consistent implementation standards, supports smooth transitions into steady-state operations, and contributes to broader operational improvements that strengthen CINQCARE's delivery model. The Associate Director should embody CINQCARE's core values, including Trusted, Empathetic, Committed, Humble, Creative, and CommunityMinded. At CINQCARE, we don't have patients or customers - we have Family Members

Key Responsibilities

The Associate Director will have the following responsibilities: • Manage day to day relationships with assigned vendors, serving as primary point of contact and ensuring clear, consistent communication. • Monitor vendor performance against SLAs, KPIs, contract terms, and organizational standards; identify risks and lead timely issue resolution. • Participate in onboarding, implementation activities, and cross functional readiness for new or transitioning vendors. • Support contract review, renewals, and compliance activities in collaboration with Legal, Finance, and Operations. • Maintain accurate documentation, including performance reports, decision logs, and escalation records. • Conduct recurring vendor reviews (monthly, quarterly, or annual), preparing performance insights and recommendations. • Identify opportunities to streamline vendor related workflows, improve efficiency, and reduce operational friction. • Assist with budgeting, spend tracking, and forecasting for assigned vendors. • Contribute to vendor management playbooks, processes, and governance standards across the organization.

Required Qualifications

The Associate Director, Vendor Management should have the following qualifications: • Bachelor's degree in Business, Healthcare Administration, Operations, or related field. • 5+ years of experience in vendor management, operations, project management, or similar. • Strong contract comprehension, SLA monitoring, and vendor performance management skills. • Proven ability to manage multiple external partners in a fast paced environment. • Excellent communication, relationship building, and negotiation abilities. • Analytical skills for interpreting performance metrics and operational data. Preferred Qualifications • Experience in healthcare or other regulated industries. • Familiarity with vendor management frameworks or governance processes. • Process improvement experience (e.g., Lean, Six Sigma, workflow optimization) The working environment and physical requirements of the job include: Work is performed indoors in a setting with conditioned air and artificial light. Travel to and work in offices or other environments is required. In this position you will need an to communicate with customers, vendors, management, and other co-workers in person and over devices, sometimes with people who are agitated. Regular use of the telephone and e-mail for communication is essential. Sitting for extended periods is common. Must be able to receive ordinary information and to prepare or inspect documents. Lifting of up to 10 lbs. occasionally may be required. Good manual dexterity for the use of common office equipment such as computer terminals, calculator, copiers, and FAX machines. Good reasoning ability is important. Able to understand and utilize management reports, memos, and other documents to conduct business. Disclaimer This job description is intended to describe the general nature and level of work being performed. It is not intended to be an exhaustive list of all responsibilities, duties, and skills required. Management reserves the right to modify, add, or remove duties as necessary. Our Benefits At CINQCARE, we care for our team like we care for our patients-holistically. We offer flexible, comprehensive benefits so you can thrive while delivering top-notch care.

• Medical Plans: Two comprehensive options offered to Team members.
• 401K: 4% employer match for your future.
• Dental & Vision: Flexible plans with in-network savings.
• Paid Time Off: Generous PTO, holidays, and wellness time.
• Extras: Pet insurance, commuter benefits, mileage reimbursement, CME for providers, and company-provided phones for field staff.

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