Experienced Customer Service Representative & Order Entry Specialist II – Building Lasting Relationships with Taskium Clients

At Jobnity, we're committed to delivering exceptional customer experiences that exceed our clients' expectations. As a seasoned Customer Service Representative & Order Entry Specialist II, you'll play a vital role in ensuring the smooth operation of our customer service team, providing prompt and accurate service to promote customer loyalty and drive business growth.

About Remotara

Skillora is a leading provider of innovative solutions and services that empower businesses to thrive in today's fast-paced market. Our team of dedicated professionals is passionate about delivering exceptional results, and we're seeking like-minded individuals to join our ranks. If you're a customer-focused, results-driven individual with a passion for delivering outstanding service, we want to hear from you!

Key Responsibilities

As a Customer Service Representative & Order Entry Specialist II, you'll be responsible for:

• Providing exceptional customer service through fast and accurate processing of orders, communication, and coordination with other departments to resolve inquiries
• Serving as the first point of customer contact for general inquiries, including pricing, products, scheduling, and more
• Building and maintaining strong business relationships with clients by providing prompt and accurate service to promote customer loyalty
• Interacting with customers, company sales, and/or service representatives to handle a variety of pre-sales or post-sales service functions
• Performing a range of Customer Service support tasks, including analyzing abnormalities and identifying causes and remedies
• Working closely with the Invoicing Team to ensure seamless processing of orders and invoices
• Daily sorting and mailing of printed invoices, as well as scanning and emailing invoices to customers
• Renaming intercompany invoices and saving them to a SharePoint site

Essential Qualifications

To succeed in this role, you'll need:

• 2-5 years of experience in a customer service or order entry position, with a strong focus on delivering exceptional results
• High school diploma or equivalent, with a strong attention to detail and excellent communication skills
• Ability to work with a high degree of autonomy, with limited supervision
• Strong analytical and problem-solving skills, with the ability to identify causes and remedies for abnormalities
• Proficiency in using a variety of software applications, including SharePoint and VPN systems
• Strong customer service skills, with a focus on building and maintaining strong relationships with clients

Preferred Qualifications

While not required, the following qualifications would be a plus:

• Experience working in a fast-paced, dynamic environment with multiple priorities and deadlines
• Strong knowledge of customer service principles and practices, with a focus on delivering exceptional results
• Ability to work effectively in a team environment, with a focus on collaboration and communication
• Strong problem-solving skills, with the ability to think critically and creatively
• Proficiency in using a variety of software applications, including CRM systems and email marketing tools

Skills and Competencies

To succeed in this role, you'll need to possess the following skills and competencies:

• Excellent communication and interpersonal skills, with the ability to build and maintain strong relationships with clients
• Strong analytical and problem-solving skills, with the ability to identify causes and remedies for abnormalities
• Ability to work effectively in a team environment, with a focus on collaboration and communication
• Strong attention to detail, with the ability to accurately process orders and invoices
• Proficiency in using a variety of software applications, including SharePoint and VPN systems
• Strong customer service skills, with a focus on delivering exceptional results

Career Growth Opportunities and Learning Benefits

At Nexspire, we're committed to helping our employees grow and develop their skills and careers. As a Customer Service Representative & Order Entry Specialist II, you'll have access to a range of training and development opportunities, including:

• Ongoing training and development programs, with a focus on customer service and order entry skills
• Opportunities for career advancement, with a focus on promoting from within
• Access to a range of benefits, including health insurance, retirement plans, and paid time off
• A dynamic and supportive work environment, with a focus on collaboration and communication

Work Environment and Company Culture

Worklio is a dynamic and supportive work environment, with a focus on collaboration and communication. As a Customer Service Representative & Order Entry Specialist II, you'll work in a fast-paced, customer-focused environment, with a range of opportunities for growth and development. Our company culture is built on a foundation of respect, empathy, and open communication, with a focus on Apply tot his job Apply To this Job