Associate, Marketing Solutions ()

About the position The Marketing Consultant implements support services and performs administrative procedures and may perform marketing, sales and consulting functions via telephone and computer to develop, implement, maintain and enhance assigned Dealer marketing and customer attainment and retention goals. · Essential Responsibilities: Maintain current knowledge of assigned programs and database(s) use, data management and maintenance and keep team abreast of changes and updates in processes and procedures. Experience being able to read original copy or proofs to detect and mark any grammatical, typographical, or compositional errors with the utmost accuracy. Assist in procedures related to marketing support and other support services, such as word processing, presentations, and client contacts. Confortable with client interaction via phone, email, etc. Edit and proof dealer communications. Build strong sales and consultative relationships with dealer base through an in-depth program knowledge, a pleasant demeanor and a positive attitude. Create, update and maintain marketing plans for individual dealers in order to minimize risk and maximize performance. Present Marketing plans, trends, and additional suggestions to client/dealers. Review changes to the marketplace and industry and assist dealer base in adjusting marketing plans. Maintain detailed documentation of dealer communications, including customer service opportunities and complaints, in the Contact Manager system. Ensure consistency in language, style, ad formatting to elevate the readability and impact of campaigns. Maintain calendars and timelines for assigned marketing initiatives. Promote customer acquisition, retention and response while improving brand awareness and return on investment for client. Assist in the creation and development of processes and procedures. Produce periodic reports and recommendations regarding performance status of dealer base. Implement quality control process for marketing materials, dealer selections and dealer originated copy. Assist in the resolution of data issues. Other duties as assigned. Candidate profile: Minimum of 1 -3 years of experience in Customer Service and Sales required. Must have the ability to read, write and proofread marketing materials. Call center experience preferred. Experience in automotive industry preferred. Experience interacting with client over the phone preferred Proficient in MS office suite particularly Word, Excel, Outlook and Teams The base salary range for this position is $19 - $22 USD hourly (pay rate will not be below applicable minimum wage), plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program, 401(k) retirement plan, paid time off and holidays and paid learning days. The deadline to apply for this position is March 20, 2026. Disclaimer The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title. Concentrix is an equal opportunity employer and an E-verify participant. Concentrix considers qualified applicants without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity or expression, veteran status, disability status or any other legally protected characteristic.

Responsibilities

• Maintain current knowledge of assigned programs and database(s) use, data management and maintenance and keep team abreast of changes and updates in processes and procedures.
• Experience being able to read original copy or proofs to detect and mark any grammatical, typographical, or compositional errors with the utmost accuracy.
• Assist in procedures related to marketing support and other support services, such as word processing, presentations, and client contacts.
• Confortable with client interaction via phone, email, etc.
• Edit and proof dealer communications.
• Build strong sales and consultative relationships with dealer base through an in-depth program knowledge, a pleasant demeanor and a positive attitude.
• Create, update and maintain marketing plans for individual dealers in order to minimize risk and maximize performance.
• Present Marketing plans, trends, and additional suggestions to client/dealers.
• Review changes to the marketplace and industry and assist dealer base in adjusting marketing plans.
• Maintain detailed documentation of dealer communications, including customer service opportunities and complaints, in the Contact Manager system.
• Ensure consistency in language, style, ad formatting to elevate the readability and impact of campaigns.
• Maintain calendars and timelines for assigned marketing initiatives.
• Promote customer acquisition, retention and response while improving brand awareness and return on investment for client.
• Assist in the creation and development of processes and procedures.
• Produce periodic reports and recommendations regarding performance status of dealer base.
• Implement quality control process for marketing materials, dealer selections and dealer originated copy.
• Assist in the resolution of data issues.
• Other duties as assigned.

Requirements

• Minimum of 1 -3 years of experience in Customer Service and Sales required.
• Must have the ability to read, write and proofread marketing materials.
• Proficient in MS office suite particularly Word, Excel, Outlook and Teams

Nice-to-haves

• Call center experience preferred.
• Experience in automotive industry preferred.
• Experience interacting with client over the phone preferred

Benefits

• medical
• dental
• vision insurance
• comprehensive employee assistance program
• 401(k) retirement plan
• paid time off and holidays
• paid learning days

Apply tot his job Apply To this Job