Implementation Consultant, Legal AI Solutions

About the position Reporting to the Professional Services Manager, your primary responsibility will be to advise, guide, and configure AI-powered legal solutions using CoCounsel Legal. You will work closely with corporate legal departments to understand their unique challenges, workflows, and strategic goals, and deliver tailored implementations that maximize the value of AI in legal operations. This client-facing role requires strong communication skills, legal tech fluency, and the ability to manage multiple client engagements simultaneously. You will be instrumental in onboarding and training clients, ensuring they are equipped to leverage CoCounsel’s AI capabilities for tasks such as legal research, contract analysis, compliance, and litigation support. Your work will directly impact how legal teams adopt and scale AI to improve efficiency, reduce risk, and drive innovation.

About the Role

Client Discovery & Solution Design Collaborate with legal operations teams to identify pain points and opportunities for AI integration. Translate client goals into actionable implementation plans using CoCounsel’s capabilities. Design user journeys and workflows aligned with legal best practices and AI-enhanced processes. Project Management & Delivery Gather architecture, functional, and design requirements. Produce accurate project costing and Statements of Work (SoWs). Configure client instances and manage end-to-end solution delivery. Conduct regular progress meetings and manage client expectations. Client Enablement & Training Deliver tailored onboarding and training sessions focused on AI use cases. Provide ongoing support and guidance to ensure successful adoption. Create and maintain documentation and knowledge base articles. Cross-Functional Collaboration Partner with Customer Success, Support, and Sales to ensure client satisfaction and retention. Participate in product demonstrations and feedback loops to inform product development. About You 3–5 years of enterprise software implementation experience, preferably in legal tech or AI solutions. Strong understanding of corporate legal department operations, including common challenges in compliance, contract lifecycle management, and legal research. Experience with AI-powered tools such as CoCounsel, Westlaw, Practical Law, or similar platforms. Excellent communication skills, with the ability to explain technical concepts to legal professionals. Proven ability to manage multiple client accounts and deliver high-quality consulting services. Familiarity with SaaS troubleshooting, browser settings, and web application performance. A passion for legal innovation and emerging technologies. We will consider fully remote, but ONLY if you have CoCounsel experience #LI-DM1

Responsibilities

• Advise, guide, and configure AI-powered legal solutions using CoCounsel Legal.
• Work closely with corporate legal departments to understand their unique challenges, workflows, and strategic goals
• Deliver tailored implementations that maximize the value of AI in legal operations.
• Onboard and train clients, ensuring they are equipped to leverage CoCounsel’s AI capabilities for tasks such as legal research, contract analysis, compliance, and litigation support.
• Collaborate with legal operations teams to identify pain points and opportunities for AI integration.
• Translate client goals into actionable implementation plans using CoCounsel’s capabilities.
• Design user journeys and workflows aligned with legal best practices and AI-enhanced processes.
• Gather architecture, functional, and design requirements.
• Produce accurate project costing and Statements of Work (SoWs).
• Configure client instances and manage end-to-end solution delivery.
• Conduct regular progress meetings and manage client expectations.
• Deliver tailored onboarding and training sessions focused on AI use cases.
• Provide ongoing support and guidance to ensure successful adoption.
• Create and maintain documentation and knowledge base articles.
• Partner with Customer Success, Support, and Sales to ensure client satisfaction and retention.
• Participate in product demonstrations and feedback loops to inform product development.

Requirements

• 3–5 years of enterprise software implementation experience, preferably in legal tech or AI solutions.
• Strong understanding of corporate legal department operations, including common challenges in compliance, contract lifecycle management, and legal research.
• Experience with AI-powered tools such as CoCounsel, Westlaw, Practical Law, or similar platforms.
• Excellent communication skills, with the ability to explain technical concepts to legal professionals.
• Proven ability to manage multiple client accounts and deliver high-quality consulting services.
• Familiarity with SaaS troubleshooting, browser settings, and web application performance.
• A passion for legal innovation and emerging technologies.

Benefits

• Hybrid Work Model: We’ve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected.
• Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance.
• Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow’s challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future.
• Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.
• Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together.
• Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives.
• Making a Real-World Impact: We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.
• In the United States, Thomson Reuters offers a comprehensive benefits package to our employees. Our benefit package includes market competitive health, dental, vision, disability, and life insurance programs, as well as a competitive 401k plan with company match. In addition, Thomson Reuters offers market leading work life benefits with competitive vacation, sick and safe paid time off, paid holidays (including two company mental health days off), parental leave, sabbatical leave. These benefits meet or exceeds the requirements of paid time off in accordance with any applicable state or municipal laws. Finally, Thomson Reuters offers the following additional benefits: optional hospital, accident and sickness insurance paid 100% by the employee; optional life and AD&D insurance paid 100% by the employee; Flexible Spending and Health Savings Accounts; fitness reimbursement; access to Employee Assistance Program; Group Legal Identity Theft Protection benefit paid 100% by employee; access to 529 Plan; commuter benefits; Adoption & Surrogacy Assistance; Tuition Reimbursement; and access to Employee Stock Purchase Plan.

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