Customer Service Representative – High‑Energy Guest Interaction & Order Management at arenaflex – Somerset, KY

Welcome to arenaflex – Where Passion Meets Pizza

At arenaflex, we’re more than just a pizza provider – we’re a community‑focused, fast‑growing brand that brings people together one slice at a time. Our stores across the country are renowned for delivering hot, fresh, and delicious pizza quickly, and our secret ingredient is the enthusiastic, customer‑centric team members who keep the ovens humming and the phones ringing.

Located in the heart of Somerset, Kentucky, our storefront at 1886 S. Highway 27 serves a vibrant mix of families, students, and professionals who count on us for reliable meals during lunch, dinner, and late‑night cravings. If you thrive in a lively environment, love interacting with people, and are looking for a role that offers flexible scheduling, growth potential, and a fun workplace culture, read on – we want you on our crew.

Why Join arenaflex?

• Flexible Hours: Choose shifts that fit your school, second job, or personal commitments.
• Career Pathways: Many of our leaders started in entry‑level positions and advanced to store management, regional oversight, or even franchise ownership.
• Diversity & Inclusion: We celebrate the unique perspectives each team member brings and foster an environment where everyone can flourish.
• Competitive Compensation: Enjoy a market‑rate hourly wage, performance bonuses, and tip‑sharing opportunities.
• Benefits for All: Access to employee meals, discounted pizza, paid training, and eligibility for health benefits after a short tenure.
• Community Impact: Participate in local events, charitable drives, and school fundraisers that give back to Somerset.

Position Overview – Customer Service Representative

As a Customer Service Representative at arenaxflex, you are the first point of contact for every guest who calls, walks in, or uses our digital ordering platform. You will manage inbound phone orders, greet customers in‑store, operate point‑of‑sale (POS) technology, and ensure that each order is prepared accurately and delivered on time. Your role blends interpersonal communication, basic math, and a love for food service, all while maintaining the high standards that make arenaflex a leader in the industry.

Key Responsibilities

• Order Processing: Receive and enter phone, in‑store, and online orders accurately using the POS system or touchscreen terminals.
• Customer Interaction: Provide friendly, courteous, and knowledgeable service, answering product questions, suggesting menu items, and handling special requests.
• Cash Handling: Calculate totals, make correct change, process credit/debit transactions, and follow cash‑handling procedures.
• Food Preparation Support: Assist with ingredient stocking, dough preparation, and basic assembly tasks during peak periods.
• Inventory Management: Conduct routine inventory counts, record discrepancies, and help replenish supplies.
• Sanitation & Safety: Maintain a clean work environment, follow food safety guidelines, and handle hot equipment safely.
• Team Collaboration: Coordinate with delivery drivers, kitchen staff, and fellow front‑of‑house teammates to ensure seamless order fulfillment.
• Continuous Learning: Participate in on‑the‑job training, attend periodic skill‑enhancement workshops, and stay updated on new menu items or promotional offers.

Essential Qualifications

• Minimum age of 16 years (or older, as required by state labor laws).
• Strong verbal communication skills with a clear, friendly phone manner.
• Basic math proficiency – ability to add, subtract, multiply, divide quickly and accurately (calculator use permitted).
• Comfort operating a computer keyboard, touchscreen, or POS terminal.
• Ability to stand for extended periods and perform tasks that involve lifting up to 50 lb (e.g., boxes of supplies).
• Positive attitude, reliability, and a willingness to learn.

Preferred Experience & Attributes

• Previous experience in a fast‑food, retail, or customer service environment.
• Familiarity with food safety standards (e.g., ServSafe) or a willingness to obtain certification.
• Demonstrated ability to work efficiently under pressure during high‑volume periods.
• Team‑oriented mindset with a track record of collaborative problem‑solving.
• Interest in long‑term career growth within the pizza and hospitality industry.

Day‑to‑Day Work Environment

Our Somerset location is a bustling hub where the aroma of freshly baked pizza meets the hum of active service stations. You will split time between the front counter, the phone line, and occasional back‑room duties. Temperatures can range from the cool chill of the walk‑in cooler (around 36 °F) to the hot zones near ovens (up to 500 °F), so appropriate protective gear and safety awareness are essential.

Physical tasks include:

• Standing for most of the shift, with brief periods of sitting while completing paperwork.
• Walking on ceramic‑tile and linoleum floors, navigating a compact service area.
• Carrying ingredient containers, sauce buckets, and pizza trays (weights ranging from 3 lb to 30 lb).
• Pushing and pulling dollies loaded with pizza trays or supply boxes.
• Reaching for items up to 72 inches high and bending or stooping for low‑lying shelves.

Safety & Sensory Considerations

• Regular exposure to food odors, cornmeal dust, and occasional hot surfaces.
• Use of hearing and speaking skills when communicating with customers over the phone.
• Depth perception and visual acuity are required for precise dough handling and equipment operation.

Training & Development

At arenaflex, we believe that every team member should have the tools to succeed. You will receive a comprehensive orientation that covers:

• POS system navigation and cash‑handling procedures.
• Customer service best practices, including handling complaints and special requests.
• Food safety protocols, cleaning schedules, and equipment operation.
• Career‑path discussions with store managers to identify long‑term goals.

Beyond the initial training, we provide ongoing coaching, quarterly skill‑refresh sessions, and optional certifications (e.g., food safety, leadership development). High‑performing associates are considered for shift lead roles, assistant management, and eventually store manager positions.

Compensation, Perks & Benefits

• Hourly Wage: Competitive base pay, aligned with local market standards, plus opportunity for performance‑based raises.
• Tip Sharing: Eligible team members receive a share of tips earned during shift.
• Employee Discounts: Enjoy 50 % off all menu items during your shift and a 20 % discount on personal orders.
• Flexible Scheduling: Choose from morning, afternoon, or evening shifts; part‑time or full‑time options available.
• Paid Time Off & Holidays: After a designated period of employment, accrue PTO and receive holiday pay for major holidays.
• Health & Wellness: Eligibility for medical, dental, and vision plans after the introductory probationary period.
• Career Advancement: Clear pathways to supervisory and managerial roles, with tuition assistance for relevant courses.

Our Culture – The arenaflex Way

We pride ourselves on a culture that celebrates energy, enthusiasm, and teamwork. Our core values include:

• Customer First: Every decision is made with the guest’s experience in mind.
• Ownership Mentality: Team members are empowered to take initiative and suggest improvements.
• Community Spirit: Participation in local events, school sponsorships, and charitable drives is encouraged.
• Continuous Improvement: We regularly seek feedback from staff to refine processes and enhance the workplace.

At arenaflex, we understand that a happy team translates into happy customers. You’ll find a supportive environment where jokes are shared, achievements are celebrated, and every shift ends with a sense of accomplishment.

How to Apply

If you’re ready to bring your personality, dedication, and love for pizza to a dynamic team, we encourage you to submit your application today. Click the “Apply Now” button below, fill out the short online form, and be prepared to start a rewarding career with arenaflex.

Location: 1886 S. Highway 27, Somerset, KY

Application Deadline: Open until the position is filled.

Apply for the job now!

Join arenaflex and become part of a team that isn’t just delivering pizza – we’re delivering smiles, community, and career opportunities. We can’t wait to meet you!