Experienced Customer Service Representative – Lawrenceville, GA
Join arenaflex, a family-owned company and North America's leading distributor of shipping, industrial, and packaging materials, as a Customer Service Representative in our Lawrenceville, GA location. As a key member of our team, you will play a vital role in delivering exceptional customer experiences, navigating complex orders, and providing legendary service to our valued customers.
About arenaflex
arenaflex is a dynamic and growing company with over 9,000 employees across 13 locations. We pride ourselves on being a drug-free workplace and an Equal Employment Opportunity (EEO) and Affirmative Action (AA) employer, committed to providing a diverse and inclusive work environment. Our company culture values teamwork, innovation, and customer satisfaction, making us an ideal place to grow your career.
Job Responsibilities
As a Customer Service Representative, you will be responsible for:
- Processing customer orders and inquiries in a collaborative call center using world-class technology
- Communicating with customers over phone, email, and chat to resolve their queries and concerns
- Helping customers navigate arenaflex's website and online ordering system
- Becoming a product and solutions expert by learning about our extensive range of shipping, industrial, and packaging materials
- Answering product, pricing, and shipping questions quickly and confidently to provide exceptional customer service
Minimum Requirements
To be successful in this role, you will need:
- A high school diploma or equivalent; a bachelor's degree is preferred
- Prior customer service experience is a plus, but we will train you to provide legendary service for our customers
- Excellent communication and problem-solving skills
- Ability to work in a fast-paced call center environment
- Strong product knowledge and a willingness to learn
Benefits
As an arenaflex employee, you will enjoy:
- Complete health insurance coverage and a 401(k) plan with a 6% employer match that starts on day one
- Multiple bonus programs to recognize your hard work and dedication
- Paid holidays and generous paid time off to recharge and relax
- Tuition Assistance Program that covers professional continuing education to help you grow in your career
- Employee Perks, including best-in-class, clean, modern facilities, a first-class fitness center, and beautifully maintained walking trails
Work Environment
Our Lawrenceville, GA location offers a dynamic and supportive work environment, with:
- State-of-the-art call center technology to help you deliver exceptional customer service
- Collaborative team members who are passionate about customer satisfaction
- Opportunities for growth and development in a rapidly growing company
- A commitment to work-life balance and employee well-being
Compensation
As a Customer Service Representative, you will be paid a competitive hourly rate of $25-$27 per hour, with significant growth and earning potential.
How to Apply
If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application through our website or by clicking on the "Apply for the job now!" link below.
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