Experienced Customer Service Representative – Trevor, WI
Join arenaflex, a family-owned company and North America's leading distributor of shipping, industrial, and packaging materials, as a Customer Service Representative in our Trevor, WI location. As a key member of our team, you'll play a vital role in delivering exceptional customer experiences that drive loyalty and growth for our business.
About arenaflex
arenaflex is a dynamic and rapidly expanding company with over 9,000 employees across 13 locations. We're committed to providing our customers with the best possible service, and we're looking for talented individuals like you to help us achieve this goal. Our company culture is built on a foundation of teamwork, innovation, and a passion for delivering exceptional results.
Job Summary
As a Customer Service Representative, you'll be responsible for processing customer orders and inquiries in a collaborative call center environment. You'll communicate with customers over phone, email, and chat, helping them navigate our website and online ordering system. You'll also become a product and solutions expert, equipped to answer product, pricing, and shipping questions quickly and confidently.
Key Responsibilities
* Process customer orders and inquiries in a collaborative call center environment using world-class technology
- Communicate with customers over phone, email, and chat to resolve their queries and concerns
- Help customers navigate arenaflex's website and online ordering system
- Become a product and solutions expert, equipped to answer product, pricing, and shipping questions quickly and confidently
- Collaborate with colleagues to resolve complex customer issues and provide exceptional service
Minimum Requirements
* High school diploma or equivalent; Bachelor's degree preferred
- Prior customer service experience is a plus, but we'll train you to provide legendary service for our customers
- Strong communication and interpersonal skills
- Ability to work in a fast-paced call center environment
- Basic computer skills and familiarity with software applications
Benefits
* Complete health insurance coverage and 401(k) with 6% employer match that starts day one
- Multiple bonus programs
- Paid holidays and generous paid time off
- Tuition Assistance Program that covers professional continuing education
- Employee Perks:
+ Café featuring affordable daily meal options from local restaurants + On-site fitness center and beautifully maintained walking paths + Best-in-class, clean, modern facilities
Work Environment and Culture
* arenaflex is a drug-free workplace
- EEO/AA Employer/Vet/Disabled
- Our Trevor, WI location offers a dynamic and supportive work environment, with opportunities for growth and development
- We're committed to providing our employees with the tools and resources they need to succeed
Compensation and Growth Opportunities
* Pay from $24 to $29 per hour with significant growth and earning potential
- Includes $2 Shift Differential
- Opportunities for career advancement and professional growth
- Tuition Assistance Program to support your ongoing education and development
How to Apply
If you're a motivated and customer-focused individual looking for a new challenge, we encourage you to apply for this exciting opportunity. Please submit your application through our website or by clicking on the "Apply for the job now!" link below.
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