Experienced Customer Service Representative/Dispatcher – Residential HVAC and Plumbing Services
At arenaflex, we're passionate about creating comfort through indoor heating and air conditioning. With a rich history dating back to 1979, we've grown from a small family-owned service business to a leading Northern Virginia residential and commercial HVAC and Plumbing contractor. Our commitment to excellence and customer satisfaction has earned us a reputation as a trusted partner in the community. We're now seeking an experienced Customer Service Representative/Dispatcher to join our team. As a key member of our dispatch team, you'll play a vital role in ensuring seamless customer interactions and efficient service delivery. If you're a customer-focused individual with excellent communication skills and a passion for delivering exceptional service, we want to hear from you!
Job Summary:
As a Customer Service Representative/Dispatcher at arenaflex, you'll be responsible for handling inbound phone calls for scheduling service and maintenance for our Residential Department. Your daily duties will include maintaining our customer database, making daily outbound phone calls, routing technicians based on location, and maintaining a positive team atmosphere with all members of the dispatch team.
Schedule:
Our flexible schedule allows for a mix of remote and in-office work. You'll work from home Monday through Friday (8:00 AM – 5:00 PM, with a one-hour lunch break) and spend one day per week in our Chantilly office (Wednesday, 8:00 AM – 5:00 PM, with a one-hour lunch break).
Key Responsibilities:
* Handle inbound phone calls for scheduling service and maintenance for our Residential Department
- Maintain accurate and up-to-date customer database records
- Make daily outbound phone calls to customers and technicians
- Route technicians based on location to ensure efficient service delivery
- Collaborate with the dispatch team to ensure seamless customer interactions
- Provide exceptional customer service and resolve issues in a timely and professional manner
- Maintain a positive and productive team atmosphere
Qualifications:
* Previous call center experience (at least 1 year)
- Ability to type at least 70 words per minute
- Excellent communication and interpersonal skills
- Ability to work independently and as part of a team
- Familiarity with main cities and locations in Northern Virginia
- Ability to accurately document information into our customer database (Service Titan)
- High-speed internet and a quiet workspace with minimal background noise (required for remote work)
Remote Work Requirements:
* arenaflex will provide a laptop and cell phone
- Candidates must provide high-speed internet and a quiet workspace with minimal background noise
Benefits and Culture:
* Medical, dental, vision, STD, LTD, and life insurance
- 401(k) retirement plan with match
- 7 paid holidays per year
- Paid vacation and personal days
- Continued education with periodic classes
- Collaborative and dynamic work environment
- Opportunities for career growth and professional development
What We Offer:
* Competitive salary and benefits package
- Opportunities for career growth and professional development
- Collaborative and dynamic work environment
- Recognition and rewards for outstanding performance
- Flexible schedule with remote work options
How to Apply:
If you're a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience and qualifications. We can't wait to hear from you!
Apply Now:
Don't miss this opportunity to join our team and contribute to our mission of creating comfort through indoor heating and air conditioning. Apply now and take the first step towards a rewarding career with arenaflex! Apply for this job