Experienced Customer Service Representative – Green Bay, WI at arenaflex

Join arenaflex, a leading energy company dedicated to providing reliable and efficient energy solutions to our communities, as a Customer Service Representative in our Green Bay, WI location. As a key member of our team, you will play a vital role in delivering exceptional customer experiences, ensuring first contact resolution, and making a direct impact on the energy that people in our communities use every day.

About arenaflex

arenaflex is a subsidiary of WEC Energy Group, a Fortune 500 company that serves over 4 million electric and natural gas customers in Wisconsin, Illinois, Michigan, and Minnesota. With a rich history of innovation and commitment to customer satisfaction, arenaflex is a leader in the energy industry. Our team is passionate about delivering exceptional service, and we're looking for talented individuals like you to join our mission.

Job Summary

As a Customer Service Representative, you will be responsible for guiding customers through various situations to resolve issues efficiently while providing them with the support they need. You will be empowered to take control of customer inquiries, concerns, and issues, ensuring that our customers receive the best possible experience. With a focus on first contact resolution, you will be a critical part of our team, making a direct impact on the energy that people in our communities use every day.

Key Responsibilities

* Handle residential inquiries relating to billing, payment, mobile app, website, and customer moves

• Receive Operations type calls (gas and electric emergency, outage, and gas emergency/inquires)
• Receive general and miscellaneous inquiries
• Use CIS to maintain current and accurate customer information, which will be accessed by other departments
• May also perform other miscellaneous duties and special projects as assigned

Minimum Qualifications

* High School Diploma, HSED, or GED

• 1+ years of Customer Service and/or Customer Relations (billing, credit, payment) experience
• Ability to work and adapt to various hours/shifts and a changing schedule
• Availability for 24-hour call-out for storm trouble call handling is also required

Preferred Qualifications

* Previous care center experience

• Previous office/clerical experience
• Previous experience working in a union environment
• Strong communication skills with the ability to be empathetic with customers
• Ability to confidently multitask with different systems while on the phone with customers
• Proficient with Microsoft Office products
• Ability to use good judgment in making decisions

Testing Requirements

* Selection System for Customer Service (SACS): This test is a multitasking simulation that places the candidate in a realistic environment and directly measures the candidate's ability to switch among job-related tasks, while maintaining the quality and accuracy critical in customer service positions. This simulation measures 10 competencies that predict success across customer service roles, including customer focus, multitasking, ownership, positive attitude, problem-solving, processing speed, quality focus, sales focus, integrity, and words per minute (WPM).

Benefits and Compensation

* Starting pay is $21.96, with regular increases per the bargaining agreement

• Benefits include:

+ Medical/Dental/Vision Plan + 401K Plan + Paid Time Off + Paid Holidays

• We offer a competitive salary and benefits package, as well as opportunities for career growth and professional development.

Work Environment and Company Culture

* Our Green Bay Customer Care Center operates 24/7 to ensure customers have energy-related solutions.

• Various shifts are available, and candidates must be flexible and available to work any shift that is assigned to them.
• We are a dynamic and fast-paced environment, and we're looking for individuals who are passionate about delivering exceptional customer experiences.

Career Growth Opportunities and Learning Benefits

* arenaflex is committed to the growth and development of our employees, offering training and development opportunities to help you succeed in your role.

• We believe in promoting from within, and we offer opportunities for career advancement and professional growth.

How to Apply

If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and cover letter, to our online application system. We look forward to hearing from you!

Equal Employment Opportunity

arenaflex is an Equal Opportunity Employer, and we are committed to diversity and inclusion in the workplace. We welcome applications from qualified candidates of all backgrounds and perspectives. Apply for this job