Experienced Customer Service Specialist I – Healthcare Revenue Cycle Support

At arenaflex, we are dedicated to delivering exceptional customer service and administrative support to our esteemed clients, including ColumbiaDoctors, one of the largest multi-specialty practices in the Northeast. As a Customer Service Specialist I, you will play a vital role in handling and resolving incoming phone calls from patients, insurance carriers, and physician offices, while also contributing to the growth and success of our Revenue Cycle team.

About arenaflex

arenaflex is a leading provider of administrative and clinical support staff for top healthcare providers, including ColumbiaDoctors. Our team is committed to excellence, innovation, and customer satisfaction, and we are proud to offer a dynamic and supportive work environment that fosters growth and development.

Job Summary

The Customer Service Specialist I is responsible for handling and resolving incoming phone calls from patients, insurance carriers, and physician offices, with a focus on collections, payment arrangements, and patient account updates. This role requires exceptional communication and problem-solving skills, as well as the ability to work in a fast-paced environment with a high volume of calls.

Key Responsibilities

• Handle a large volume of calls and perform work in a timely manner, ensuring that all calls are answered promptly and professionally.

• Attempt to collect full payment from patients or guarantors in a professional and courteous manner, while also establishing payment arrangements per guidelines.
• Apply payments collected over the phone to each date of service, ensuring accurate and timely processing.
• Handle customer inquiries, disputes, and complaints, escalating contentious complaints to supervisor or higher management as needed.
• Obtain all insurance, demographic, and guarantor information, updating patient profiles and billing third-party payers as appropriate.
• Clearly document all work and follow-up steps in the billing system, ensuring accurate and transparent record-keeping.

Essential Qualifications

• High school graduate or GED certificate is required.

• A minimum of 6 months' experience in a physician billing or third-party payer environment is preferred.
• Must demonstrate an understanding of contracts, insurance benefits, exclusions, and other billing requirements, as well as claim forms, HMOs, PPOs, Medicare, Medicaid, and compliance program regulations.
• Candidate must demonstrate the ability to understand and navigate the payer adjudication process.
• Patient financial and practice management system experience in Epic and/or other electronic billing systems is preferred.
• Knowledge of medical terminology is preferred.
• Previous call center/claims experience is preferred.
• Previous experience in an academic healthcare setting is preferred.

Preferred Qualifications

• Experience with patient financial and practice management systems, including Epic and/or other electronic billing systems.

• Knowledge of medical terminology and coding systems.
• Previous experience in a call center or claims environment.
• Previous experience in an academic healthcare setting.

Compensation and Benefits

arenaflex offers a competitive hourly rate range of $22.78 - $30.77, based on experience, skill set, training, and education. Our comprehensive benefits package includes:

• Healthcare and various other benefits.
• Paid Time Off to promote a healthy lifestyle.
• Opportunities for career growth and professional development.

Work Environment and Culture

As a remote employee, you will have the flexibility to work from home while still being part of a dynamic and supportive team. arenaflex is committed to providing a productive environment for all employees, with a focus on customer satisfaction, innovation, and excellence.

Career Growth Opportunities

arenaflex is committed to the growth and development of our employees, with opportunities for career advancement and professional development. Our Revenue Cycle Career Ladder offers a clear path for advancement, with opportunities for training, education, and mentorship.

How to Apply

If you are a motivated and customer-focused individual with a passion for healthcare and revenue cycle support, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you!

Equal Employment Opportunity

arenaflex is an equal employment opportunity employer and adheres to all requirements of all applicable federal, state, and local civil rights laws. We are committed to diversity, equity, and inclusion in all aspects of our business, including hiring and employment practices. Apply for this job