Experienced Customer Service Representative – Home Improvement Industry
At arenaflex, we're passionate about delivering exceptional customer experiences that exceed expectations. As a leading provider of lead and workflow management solutions, our full-service contact center in Fort Lauderdale, Florida, is the main point of contact for customers in the home improvement industry. We're now seeking an enthusiastic and self-motivated Customer Service Representative to join our team and help us achieve our mission.
About arenaflex
arenaflex is a dynamic and innovative company that has been a driving force in the home improvement industry since its acquisition by Financeit in 2017. Our industry-leading platform powers over $3 billion in annual sales, and our contact center is dedicated to providing top-notch support to our customers. We're committed to fostering a positive and inclusive work environment that encourages growth, learning, and collaboration.
The Role
We're looking for a highly motivated and customer-focused Customer Service Representative to join our team. As a Customer Service Representative, you'll be responsible for providing exceptional support to our customers, answering their queries, and resolving their issues in a timely and professional manner. You'll work in a fast-paced environment, be flexible, and have a strong aptitude for learning, understanding, and conveying information.
Responsibilities
As a Customer Service Representative, you'll be responsible for:
- Answering incoming calls and responding to customer requests in a timely and professional manner
- Working in a fast-paced environment and adapting to changing guidelines and customer needs
- Booking appointments for members with a high degree of data accuracy
- Maintaining excellent written and verbal communication skills on a consistent basis
- Identifying and escalating issues to supervisors as needed
- Informing clients by explaining procedures, answering questions, and providing information
- Maintaining and improving quality results by adhering to standards and guidelines
- Providing exceptional customer service and maintaining established quality requirements
- Collaborating with colleagues to achieve team goals and objectives
Qualifications
To be successful in this role, you'll need:
- A high school graduate or G.E.D.
- Minimum of one year experience in an inbound/outbound call center or retail environment (preferred)
- Excellent oral and written communication skills
- Ability to multitask in speaking on the phone, using the computer, and keyboard simultaneously
- Ability to type at least 25 words per minute (preferred)
- Experience in providing exceptional customer service and maintaining established quality requirements
- Ability to pass a background check
What We Offer
As a valued member of our team, you'll enjoy:
- Opportunity to work from home (after completing a week of in-office onboarding/training)
- $15,000 Life Insurance (Company Paid)
- 401K plan eligibility after 1 year of service with company match of up to 4%
- Weekly/monthly gift card drawings/contests for meeting goals
- Career learning and development programs
- Casual dress code
Work Environment and Culture
At arenaflex, we're committed to creating a positive and inclusive work environment that encourages growth, learning, and collaboration. Our contact center is a dynamic and fast-paced environment where you'll have the opportunity to work with a talented team of professionals who share your passion for delivering exceptional customer experiences.
How to Apply
If you're passionate about delivering exceptional customer experiences and are looking for a challenging and rewarding role, we'd love to hear from you! Please submit your application, and we'll contact you if you become selected for a virtual interview. Apply Job! Apply for this job