Experienced Work from Home Customer Service Representative – Bi-lingual Program
At arenaflex, we're on a mission to revolutionize the customer experience by delivering deeper relationships through better insights and outcomes for our partners. As a global leader in providing new-age customer experience solutions, we're committed to empowering our employees to excel in their careers and make a meaningful impact in the lives of our customers. We're now seeking highly motivated and customer-centric individuals to join our work from home bi-lingual program as Brand Champions!
Who are our Brand Champions?
Our Brand Champions are the face of arenaflex, and we're looking for individuals who embody the qualities of a true customer advocate. They're problem solvers at their best, with a passion for delivering best-in-class customer service with high-energy and a focus on building genuine connections with customers. At arenaflex, we believe in a partnership both internally and externally with our clients and customers, and we're committed to ensuring that our employees have the skills and support they need to excel in their roles.
A Day in the Life of a Brand Champion
As a Brand Champion, you'll be working diligently with your customers, providing them with solutions, answering general customer service questions, and resolving service issues, billing inquiries, and product enhancement opportunities that drive customer satisfaction for our clients. You'll be the sole point of contact for your customers, and your goal will be to resolve their issues on the first call. You'll have the autonomy to make decisions and take ownership of your customer interactions, and you'll be empowered to provide solutions that meet the unique needs of each customer.
Why arenaflex?
At arenaflex, we offer a unique culture experience that evolves each day. We're committed to creating an inclusive culture of diversity, understanding, engagement, and opportunity, and we believe that our employees are our greatest asset. As a Brand Champion, you'll have access to:
- Paid virtual training to help you develop the skills you need to succeed
- Continuous development through coaching and self-paced career-directed course trainings
- Employee perks and discounts with national programs, community engagement programs, and opportunities for career advancement
- A comprehensive benefits package, including 401(k), 401(k) matching, dental insurance, flexible schedule, health insurance, paid time off, referral program, vision insurance, and work from home options
What Can You Expect After You Apply?
If you're selected to move forward in the process, you'll have the opportunity to participate in a comprehensive, fun, and engaging assessment of your current skillset, behavioral attributes, and overall measurement of success in our environment. You'll also have the chance to tell us about yourself prior to our virtual interaction, which will help us determine if arenaflex is the right fit for you. Our talent team will then review your profile and take the next steps in converting you to a arenaflex Team Member.
Brand Champion Skillset
To be successful as a Brand Champion, you'll need to possess the following skills and qualifications:
- 18 years of age or older
- High School Diploma or GED
- Previous experience interacting with customers/clients, solving problems through troubleshooting, and creating connections
- Excellent Communications skills
- Desire to actively engage and listen to your customers
- Exhibit empathy and provide solutions in a fast-paced environment, focusing on one call resolution
- Ability to learn new concepts quickly and efficiently, and apply those learnings in real-time
Work from Home Equipment Requirements
To ensure that you have a seamless and productive work experience, you'll need to have the following equipment:
- High speed internet with a minimum speed of 20Mbps download and 10Mbps upload
- Ethernet cable connection (no wi-fi)
- Personal desktop or laptop computer with Windows 10 Operating System, minimum of 2 core processor with 2GHz processor speed and at least 8GB RAM
- USB headset with microphone
- Webcam
- Chromebooks/Mac computers cannot be utilized for this position
How to Apply
If you're ready to take the next step in your career and join our team as a Brand Champion, please apply online at our careers page using this link: https://tinyurl.com/arenaflexWFH. We can't wait to hear from you!
arenaflex is an Equal Opportunity Employer
We're committed to creating a diverse and inclusive work environment that reflects the communities we serve. We welcome applications from individuals of all backgrounds, cultures, and experiences. Apply for this job