Associate, Customer Engagement – arenaflex

At arenaflex, we're committed to delivering exceptional customer experiences that exceed expectations. As an Associate, Customer Engagement, you'll play a vital role in supporting our customers across various channels, ensuring their needs are met with the highest quality service. If you're passionate about customer service, possess excellent communication skills, and thrive in a dynamic environment, we invite you to join our team.

About arenaflex

arenaflex is a leading global beverage company that has been refreshing the world for over 130 years. Our portfolio represents over 250 iconic and innovative brands, including arenaflex, Simply, Fairlife, and Topo Chico. We're dedicated to creating a culture that's grounded in our purpose – to refresh the world and make a difference. Our growth culture is built on four key behaviors: curious, empowered, inclusive, and agile. We believe that our culture is one of the reasons our company continues to thrive, and we're excited to welcome like-minded individuals to our team.

Job Summary

As an Associate, Customer Engagement, you'll be the face of arenaflex, providing exceptional service and support to our customers. You'll handle routine customer service inquiries, escalation calls, and general customer service inquiries via various communication channels. This role requires strong communication skills, attention to detail, and the ability to work in a fast-paced environment. If you're passionate about delivering exceptional customer experiences, we encourage you to apply.

Key Responsibilities

* Act as a company ambassador through accurately diagnosing service issues to deliver high-quality service via multiple customer contact channels.

• Provide equipment service and general customer support through successful resolution.
• Accurately capture the voice of our customers to drive first-call resolution across functions.
• Utilize effective communication skills to ensure customer expectations are successfully achieved with all internal/external stakeholders.
• Actively listen to customer inquiries and apply job knowledge to accurately complete the necessary request to ensure customer satisfaction.
• Research account call history and use applicable resources/tools to problem-solve and make appropriate decisions to meet customer's needs and resolve issues.
• Escalate customer issues within established guidelines to ensure timely resolution.
• Understands performance metrics and apply knowledge to improve quality and capabilities to meet and/or exceed goals. Ensure new/revised processes are understood and immediately applied to customer interactions.
• Access multiple system applications simultaneously to effectively service customers. Actively participate and contribute in engagement and team-building activities.
• Assist with projects per business needs.

Qualification & Requirements

* High School Diploma or equivalent

• 2+ years customer service or contact center experience with great communication and people skills
• Microsoft Office experience required
• CRM experience preferred, but not required

Skills & Competencies

* Computer Literacy

• Customer Service
• Detail-Oriented
• Microsoft Office
• Oral Communications
• Recordkeeping
• Relationship Building
• Technical Support
• Troubleshooting

What We Can Do For You

* Iconic & Innovative Brands: Our portfolio represents over 250 products with some of the most popular brands in the world.

• Expansive & Diverse Customers: We work with a diversified group of customers, ranging from retail & grocery outlets, theme parks, movie theatres, restaurants, and many more each day.
• Competitive Pay: $48,400 - $55,900 (base pay offered may vary depending on geography, job-related knowledge, skills, and experience).
• Full Range of Medical, Financial, and/or Other Benefits: Dependent on the position.
• Annual Incentive Reference Value Percentage: 7.5 (annual incentive reference value is a market-based competitive value for your role).

Work Environment & Culture

We're committed to creating a culture that's inclusive, diverse, and grounded in our purpose. Our growth culture is built on four key behaviors: curious, empowered, inclusive, and agile. We believe that our culture is one of the reasons our company continues to thrive, and we're excited to welcome like-minded individuals to our team.

Career Growth Opportunities & Learning Benefits

At arenaflex, we're committed to helping our employees grow and develop their careers. We offer a range of learning benefits, including:

• On-the-job training and development programs
• Access to industry-leading training and development resources
• Opportunities for career advancement and professional growth
• A culture that encourages continuous learning and improvement

How to Apply

If you're passionate about delivering exceptional customer experiences and thrive in a dynamic environment, we invite you to apply for the Associate, Customer Engagement role at arenaflex. Please submit your application, including your resume and a cover letter, through our website. Apply Now! We're an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class. When we collect your personal information as part of a job application or offer of employment, we do so in accordance with industry standards and best practices and in compliance with applicable privacy laws. Apply for this job