Experienced Operations and Customer Center Co-op – Fall 2025

At arenaflex, we're passionate about delivering exceptional customer experiences and driving operational excellence in the aviation industry. As a Co-op in our Operations and Customer Center (OCC), you'll play a vital role in supporting our 24/7 operation and contributing to the success of our global network.

Overview of the Operations and Customer Center (OCC)

The OCC is the heartbeat and nerve center of arenaflex's worldwide operations, responsible for all tactical and strategic decision-making for any operational disruption in our network. Our OCC Co-ops will be assigned to one of our teams, working alongside aviation professionals to use data to solve operational business challenges.

Key Responsibilities

As an OCC Co-op, you'll be part of a dynamic team that supports arenaflex's operations and customer experience. Your key responsibilities will include:

• Working with our Air Traffic Management team to develop analysis and data products that mitigate system delay and improve operational decision-making
• Collaborating with our Operations Management team to create applications and identify efficiencies that streamline workflow
• Leveraging internal and external data sources to drive business insights and inform operational decisions
• Supporting our teams with data-driven solutions to improve operational efficiency and customer satisfaction
• Working with cross-functional teams to identify and implement process improvements

What You Need to Succeed

To be successful in this role, you'll need to meet the following minimum qualifications:

• Be an undergraduate student in pursuit of a bachelor's degree in Computer Science, Analytics, Economics, Industrial Engineering, Aviation Management, or a similar 4-year degree program
• Be available to work for three alternating semesters in Atlanta, GA, Monday through Friday, 8AM – 5PM work schedule
• Be enrolled with an educational institution throughout the duration of the co-op program
• Be willing to learn new skills and try new things, with a willingness to fail, learn from experience, and improve
• Possess strong organizational, project management, and verbal/written communication skills
• Be proficient in Microsoft Office Suite, especially Excel & PowerPoint
• Be comfortable working in group and individual settings
• Consistently prioritize safety and security, both for yourself and others
• Embrace diverse people, thinking, and styles
• Possess a high school diploma, GED, or high school equivalency
• Be at least 18 years of age and have authorization to work in the United States

What Will Give You a Competitive Edge

While the minimum qualifications are essential, the following preferred qualifications will give you a competitive edge:

• Experience with data analysis and visualization tools, such as Tableau or Power BI
• Familiarity with programming languages, such as Python or R
• Knowledge of aviation operations and customer experience principles
• Experience working in a fast-paced, dynamic environment
• Strong problem-solving and analytical skills
• Ability to work in a team environment and prioritize multiple tasks and deadlines

What You'll Gain from this Opportunity

As an OCC Co-op at arenaflex, you'll gain:

• Hands-on experience working in a dynamic, fast-paced environment
• Opportunities to develop your skills in data analysis, project management, and customer experience
• Exposure to the aviation industry and its operational challenges
• A chance to work with a diverse team of professionals and build your professional network
• A competitive salary and benefits package
• The opportunity to contribute to the success of a global airline and make a real impact on customer experiences

Work Environment and Company Culture

At arenaflex, we're committed to creating a work environment that's inclusive, diverse, and supportive. Our company culture values:

• Collaboration and teamwork
• Innovation and creativity
• Customer focus and satisfaction
• Continuous learning and development
• Safety and security

Compensation, Perks, and Benefits

As an OCC Co-op at arenaflex, you'll receive:

• A competitive salary and benefits package
• Opportunities for professional development and growth
• A dynamic and supportive work environment
• Access to cutting-edge technology and tools
• A comprehensive benefits package, including health insurance, retirement savings, and paid time off

How to Apply

If you're a motivated and detail-oriented individual with a passion for operations and customer experience, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you!

Join the arenaflex Team

At arenaflex, we're passionate about delivering exceptional customer experiences and driving operational excellence in the aviation industry. As a Co-op in our Operations and Customer Center (OCC), you'll play a vital role in supporting our 24/7 operation and contributing to the success of our global network. Apply now to join our team and take the first step towards a rewarding career in operations and customer experience! Apply for this job