Experienced IT Manager for Crewmember Experience and Product Development – Remote Opportunity with JET Blue Airlines

Introduction to JET Blue Airlines and the Role JET Blue Airlines, a renowned name in the aviation industry, is seeking an experienced IT Manager to join their team. As a Manager IT CEX Crewmember Product, you will play a pivotal role in driving the company's IT strategy and delivering solutions that support the business operations. This is a remote opportunity, offering you the flexibility to work from anywhere, and we are excited to invite applications from talented individuals who are passionate about IT and aviation.

Key Responsibilities

As an IT Manager at JET Blue Airlines, your key responsibilities will include:

• Own the relationship with the business's functional area leaders and deliver IT solutions to support business operations
• Partner with stakeholders to develop and deliver an IT strategy and annual plan that aligns with business capabilities
• Manage a portfolio of applications/solutions from conception to retirement
• Develop, maintain, and report on a financial and resource plan for your area of responsibility
• Ensure that IT and allocated specialty unit relationships are maintained, with clear and timely requirements recognized and agreed-upon service levels
• Act as the escalation point for functional support to assigned portfolio applications, with continuous availability
• Collaborate with the Strategic Sourcing team to negotiate Crewmember agreements and service level agreements that meet specialty units' requirements and expectations
• Manage production and non-production environments through release and change management processes
• Ensure that work practices are in accordance with all audits, security, and regulatory requirements, as well as company policies
• Work with other IT Managers to ensure alignment and drive efficiencies, with continued accountability for product and services delivery within assigned specialty units and across IT
• Provide direct or indirect supervision of delivery teams for appropriate portfolio initiatives
• Play a significant role in driving and mentoring direct and indirect Crewmembers to support the commitment, growth, and development of a succession plan for the IT department
• Perform other duties as assigned Essential Qualifications and Skills To be successful in this role, you will need:
• A Bachelor's degree in a related discipline
• Strong analytical, problem-solving, and organizational skills, with the ability to effectively multitask
• Excellent communication and interpersonal skills, with the ability to adapt your style to various audiences
• Strong collaboration and teamwork skills
• Self-motivation and the ability to work with minimal supervision
• Ability to work in a high-pressure environment and quickly resolve issues
• Excellent critical thinking and structured thinking skills
• Knowledge of project management (PMBOK) and key training
• Knowledge of technology fundamentals and concepts
• Proficiency with bolthires Office Suite (Project, Excel, Word, PowerPoint, Outlook, and Visio)
• Availability for moderate overnight travel (up to 20%)
• Legally eligible to work in the country in which the position is located
• Authorization to work in the US is required; this position is not eligible for visa sponsorship Preferred Qualifications and Skills While not essential, the following qualifications and skills are preferred:
• A degree in a related discipline
• Experience managing a budget and creating business cases
• Experience managing a full project or initiative, including presenting proposals to senior leadership
• Comprehensive knowledge of business functionality and operations, targets, and strategies
• Familiarity with JetBlue's IT disciplines and interdependencies, as well as specialty units and how their needs drive IT strategy Career Growth Opportunities and Learning Benefits At JET Blue Airlines, we are committed to the growth and development of our Crewmembers. As an IT Manager, you will have access to a range of training and development opportunities, including:
• Comprehensive training programs to help you develop your skills and knowledge
• Opportunities for career advancement and professional growth
• A supportive and collaborative work environment that encourages innovation and creativity
• Access to a range of tools and resources to help you succeed in your role Work Environment and Company Culture At JET Blue Airlines, we pride ourselves on our unique and dynamic company culture. As a Crewmember, you can expect:
• A supportive and inclusive work environment that values diversity and promotes equality
• A collaborative and dynamic team that is passionate about delivering exceptional results
• A range of perks and benefits, including competitive pay, comprehensive health insurance, and generous paid time off
• Opportunities to get involved in company-sponsored events and activities that support our community and charitable partners Compensation, Perks, and Benefits We offer a competitive salary and a range of perks and benefi

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