Experienced Customer Service Representative – Home Equity Loans and Credit Association

Are you ready to embark on an exciting journey, both in and out of the office? Join the arenaflex family, and you'll have the opportunity to explore new horizons, develop your skills, and become the best version of yourself. As you take on new challenges, you'll handle difficulties with flexibility and poise, acquiring new abilities and propelling your career while having a great time. Come and enhance both your personal and professional life, and get ready to take off!

Why You'll Love This Role

This position is within the arenaflex Credit Association. The job is responsible for reviewing home equity loan applications and assisting arenaflex Acceptance Patrons in closing their credit.

What You'll Do

* Handle record setup for home equity loans, which includes providing necessary disclosures to individuals, discussing credit terms with individuals, and reviewing the loan for closing

• Perform daily audits on the Home Equity pipeline
• Process Closing Docs for home equity loans
• Process Property Condition Reports for Home Equity Loans
• Process Confirmation of Work for Home Equity Loan applicants
• Perform booking of home equity loans
• Input home equity loan information into daily Excel calculation sheets
• Perform other duties as assigned

The selected candidate will be responsible for ensuring the security and privacy of all records and related data, which is essential for their work, and for ensuring that their work is in compliance with all relevant laws and regulations, including, but not limited to, the Bank Secrecy Act.

All You'll Need for Success

* Minimum Qualifications: + Education: High school diploma or GED + Experience: 2 years of related experience, preferably in a credit association environment

• Preferred Qualifications:

+ Training and Previous Professional Experience + Experience in contract lending + Previous customer service experience

• Skills, Licenses, and Certifications:

+ Proficient in Microsoft Office software (e.g., Word, Excel, Access, PowerPoint) acquired through either work experience with the software or education and extensive use of the software + Knowledge of Credit Connection and Episys Framework + Ability to practice exceptional customer and interpersonal skills + Talented in excellent communication and relational skills and professional phone habits + Ability to perform basic mathematical computations and analyze data + Ability to work in a fast-paced environment, handle multiple tasks, and function as a vital part of a team in a diverse environment + Ability to interact professionally with all colleagues and individuals + Ability to adapt quickly and adjust well to change + Ability to self-motivate areas of strength and limit with regards to scrupulousness + Ability to focus on work and meet time constraints successfully + Ability to speak, read, and write Spanish is an asset + Ability to maintain acceptable performance and participation + Ability to pass relevant arenaflex and Credit Association pre-employment compliance checks

What You'll Get

Come and take advantage of everything arenaflex has to offer:

• Medical Benefits: On the very first day, you'll have access to your health, dental, prescription, and vision benefits to help you stay healthy. And that's just the beginning, we also offer virtual doctor visits, flexible spending accounts, and more.
• Health Programs: We believe that you should be your best self - that's why our health programs provide you with the necessary tools, resources, and support you need.
• 401(k) Program: Available upon hire, and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
• Extra Benefits: Other great benefits include our Employee Assistance Program, pet insurance, and discounts on hotels, vehicles, travel, and more.

Be Yourself at arenaflex

From the colleagues we recruit to the clients we serve, diversity and inclusion are the foundation of the unique workforce at arenaflex. Our 20+ Employee Business Resource Groups are centered around connecting our colleagues to our clients, providers, networks, and investors, helping colleagues reach their full potential and establishing a comprehensive workplace to address and surpass the challenges of our diverse world. Are you ready to feel a huge sense of satisfaction and fulfillment as you do your part to keep the largest carrier in the world running smoothly as we care for people on life's journey? Come and be yourself at arenaflex.

Jobs Benefits

* Health and Wellness Benefits: Medical, dental, and vision protection coverage for employees and their dependents. Health programs and resources to promote a healthy lifestyle.

• Financial Benefits: Retirement plans, such as 401(k) with employer contributions. Investment opportunities or employee stock purchase plans. Additional security and disability coverage.
• Time Off and Leave Strategies: Paid time off (vacation days, holidays, personal days). Unpaid leave and family medical leave. Flexible scheduling options.
• Travel Perks: Discounts on airfare for employees and their qualified dependents. Reserve or limited travel benefits.
• Training and Career Development: Training programs and opportunities for professional growth. Tuition reimbursement for work-related education.
• Employee Assistance Programs (EAP): Counseling services and support for employees and their families.
• Other Benefits: Employee recognition programs. Discounts on various products and services. Suburbanite benefits

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