Experienced Patient Customer Service Representative – Remote Opportunity with arenaflex
At arenaflex, we are dedicated to accelerating life-changing healthcare breakthroughs and improving the delivery of care for all. We're a dynamic organization that values learning, engagement, and the pursuit of career-building opportunities. Our Patient Billing Customer Service department within the Revenue Cycle Management Division is seeking energetic, passionate customer service focused individuals who seek solutions to challenging patient billing issues. If you're interested in a career where you can make a meaningful impact, learn new skills, and grow with a company that values its employees, then arenaflex is the place for you!
About arenaflex
arenaflex is a leading healthcare company that is committed to delivering exceptional patient experiences through innovation and continuous improvement. Our team of dedicated professionals is passionate about solving complex healthcare challenges and making a positive impact on people's lives. We're proud to be an Equal Opportunity Employer and strive for inclusion and belonging in the workforce.
Job Summary
We're seeking an experienced Patient Customer Service Representative to join our team. As a key member of our Patient Billing Customer Service department, you will be responsible for providing exceptional customer service to patients, doctors' offices, and private insurance carriers. You will be the primary point of contact for patients with billing inquiries and will work to resolve their issues in a timely and professional manner. If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.
Responsibilities
* Answer 80+ inbound calls per day from patients, doctors' offices, and/or private insurance carriers
- Initiate payment plans for patients with outstanding balances
- Routinely utilize multiple resources to resolve patient inquiries while on the phone
- Maintain performance goals and become proficient with processes after completing a structured training program
- Collaborate with internal teams to resolve complex billing issues and provide exceptional customer service
- Stay up-to-date on company policies, procedures, and regulatory requirements
Knowledge, Skills, and Abilities
* Ability to work and learn in a fast-paced environment
- Attention to detail and excellent organizational skills
- Excellent communication and interpersonal skills
- Ability to navigate multiple computer screens and applications
- Alpha-Numeric data entry proficiency
- Ability to work independently and manage time and tasks effectively
- Strong problem-solving and analytical skills
- Ability to maintain confidentiality and handle sensitive information
Qualifications
* High School Diploma or equivalent required
- Minimum 1+ year work experience required
- Previous work in medical billing, customer service, insurance claims, EOB, call center, or fast-paced environment strongly preferred
- Previous work in high-volume calls environment with several computer windows open highly desirable
- Previous interaction and communication with patients regarding medical information strongly preferred
Technical/Other Requirements
* Internet download speed of at least 50 megabytes per second connectivity required (if working remotely)
- Ability to connect equipment to router/modem with Ethernet cord (equipment cannot be connected through Wi-Fi, mobile routers, or mobile hotspot with Ethernet port)
- Dedicated area to perform duties without interference (structured environment with structured breaks)
- Ability to manage time and tasks independently while maintaining productivity
Why Join arenaflex?
* Work from home opportunity with a flexible schedule
- Quarterly variable bonus potential
- Generous paid time off
- Medical, Vision, and Dental Insurance Options
- Flexible Spending Accounts
- 401(k) and Employee Stock Purchase plans
- No Charge Lab Testing
- Fitness Reimbursement Program
- And many more incentives!
Pay Range
* $15.25-$16.00 or State/Local minimum wage, if higher
Application Window Closes
* May 31, 2025
Shift and Schedule
* Monday-Friday; 11am-8pm (EST) which is 10am-7pm CST and 9am-6pm (MST) and 8am-5 pm (PST)
- During training, the hours will be 9am-6pm EST
Shift Differential
* 10% Shift Differential for residents in Eastern time zone
Benefits
* Employees regularly scheduled to work 20 or more hours per week are eligible for comprehensive benefits including: + Medical + Dental + Vision + Life + STD/LTD + 401(k) + Paid Time Off (PTO) or Flexible Time Off (FTO) + Tuition Reimbursement + Employee Stock Purchase Plan
- Casual, PRN & Part Time employees regularly scheduled to work less than 20 hours are eligible to participate in the 401(k) Plan only
Equal Opportunity Employer
arenaflex is proud to be an Equal Opportunity Employer and strives for inclusion and belonging in the workforce. We do not tolerate harassment or discrimination of any kind and make employment decisions based on the needs of our business and the qualifications and merit of the individual.
Accessibility and Accommodations
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