Experienced Customer Service Agent – English Speaker (Evening Shift) at arenaflex
Are you passionate about delivering exceptional customer experiences and making a meaningful impact in the transportation industry? Look no further than arenaflex, a pioneering company revolutionizing global mobility with cutting-edge technology and a commitment to sustainability. We're seeking enthusiastic and customer-focused Customer Support Agents fluent in English to join our dynamic team and contribute to arenaflex's mission to create a more efficient and environmentally friendly future for transportation worldwide.
About arenaflex
At arenaflex, we're not just transforming daily commutes – we're making a significant impact on reducing humanity's environmental footprint. With ambitious goals and a passion for innovation, we're committed to creating a more sustainable and efficient future for transportation worldwide. Our team is dedicated to harnessing the power of technology to drive positive change, and we're excited to have you join us on this journey.
What You'll Be Doing
As a Customer Support Agent at arenaflex, you'll be at the forefront of our customer service operations, providing first-line support through phone, email, and digital channels to customers in the USA. Your primary responsibilities will include:
- Offering first-line support to customers, aiming for 'first contact resolution' to handle queries quickly and effectively
- Escalating complex issues to ensure timely resolution and following company and client guidelines
- Maintaining accurate customer records, including reasons for contact, solutions provided, and relevant information
- Fostering positive interactions with customers, ensuring they feel understood and supported
- Providing efficient and productive support to meet agreed service levels (SLA) and contact centre KPIs
- Participating in training and briefings to gain expertise and understand client and contact centre requirements
- Adhering to all applicable policies and regulations, including client policies, EU legal frameworks, and local government regulations
- Offering feedback and insights on areas that may lead to a poor customer experience
- Embodying the values of arenaflex, ensuring they're reflected in your daily work
What Skills & Experience You'll Bring to Us
To succeed in this role, you'll need to possess:
- Fluent English (C2 level), both written and spoken
- A customer-first mindset, with a passion for helping people and solving problems
- Technical proficiency in MS Office and the ability to quickly learn new tools
- Organizational and motivational skills, even in high-pressure situations
- Eligibility to work in Spain
What We Offer
As a valued member of our team, you'll enjoy:
- A starting date of 10th of February, 2025
- A temporary contract for 6 months
- A competitive salary of 19,000€ gross per year
- Full-time working hours (39 hours per week) with a rotating schedule (Monday – Sunday, 3 pm – 00 am, 5 days/week)
- Two weekends off per month guaranteed
- Fully paid training (1 week, Monday – Friday, 9 am – 6 pm) to prepare you for your role
- 24 holiday days per year on a full-time basis
- A hybrid working model
- Location: Barcelona, Spain
Additional Benefits
As a member of our team, you'll also enjoy:
- An Employee Assistance Program, offering free, confidential, and impartial guidance and support
- The option to sign-up for discounted private health insurance
- A Referral Program, with a referral bonus for successful referrals
- Access to specialized LinkedIn training courses
- Employee Benefits Club, offering a wide range of exclusive perks and rewards
- Best-in-class people engagement activities and programs
- Ongoing training and development opportunities to cultivate a new and exciting career in a high-growth environment
About Us
At arenaflex, we believe in fostering a culture of care, curiosity, and achieving together. We're committed to creating an open workplace that celebrates diversity in all forms, including gender, race, religion, disabilities, and sexual orientation. We're dedicated to providing equal opportunities and ensuring everyone feels included from the start of their journey within arenaflex.
Join Our Team!
If you're passionate about delivering exceptional customer experiences and making a meaningful impact in the transportation industry, we want to hear from you! Apply now to become a part of our dynamic team and contribute to arenaflex's mission to create a more sustainable and efficient future for transportation worldwide. Apply Job! Apply for this job