Experienced Customer Care Specialist – Delivering Exceptional Service in a Dynamic Energy Company

At arenaflex, we're committed to providing our customers with a world-class experience, and we're looking for talented individuals to join our team as Customer Care Specialists. As a Customer Care Specialist, you'll play a vital role in delivering exceptional service to our customers, ensuring their needs are met, and exceeding their expectations. If you're passionate about customer service, have a customer-first mindset, and are eager to grow with a dynamic energy company, we encourage you to apply for this exciting opportunity.

About arenaflex

arenaflex is a leading energy company serving 1.9 million customers across six states, including Oregon, Washington, California, Idaho, Wyoming, and Utah. We're dedicated to providing sustainable, affordable, and reliable energy to our customers, and we're committed to making a positive impact on the communities we serve. Our customer-first focus is at the heart of everything we do, and we're looking for talented individuals who share our passion for delivering exceptional service.

Responsibilities

As a Customer Care Specialist, you'll be responsible for providing exceptional service to our customers via telephone and email. Your role will involve:

• Promoting a customer-first culture and delivering outstanding results for customers
• Providing customer care via telephone to existing and future customers, including services such as billing, credit and collections, service requests, energy efficiency, and customer account management
• Assisting customers via telephone in regard to service outages, restoration of electric services, and electric service billings
• Providing specialized advice in regard to regulatory billing requirements and company processes via extensive phone time and electronic means
• Resolving disconnects or account delinquency issues by discussing options available with the customer and agreeing to an appropriate plan
• Coordinating customer's requests, when necessary, with the appropriate company department
• Preparing written communication with the use of templates
• Communicating with field personnel via phone or electronic means to process customer work orders
• Demonstrating adherence to identified PCCC performance measures as outlined in the Customer Contact Center Guidelines
• Navigating through multiple computer software programs to address account information specific to customer inquiries
• Ensuring excellent service standards, responding efficiently to customer inquiries, and maintaining high customer satisfaction

Requirements

To be successful in this role, you'll need to meet the following requirements:

• High School Diploma or GED Certificate; or the equivalent combination of education and work experience
• A minimum of two years non-sales customer service experience where one-on-one problem resolution was demonstrated, and/or two years of non-sales call center experience
• Ability to gather necessary information from internal and external customers, determine appropriate course of action, and provide information to customers
• Advanced communication and interpersonal skills to interface with team members and customers to promote positive customer outcomes
• Active listening, conflict resolution, and problem-solving skills
• Proficient with the use of personal computers to access and input relevant information on customer accounts
• Ability to perform basic math calculations
• Ability to type a minimum of 30 WPM
• Knowledge of general Company policies and procedures as well as those specific to billing, credit/collections, service, and account management is preferred
• Ability to work scheduled shifts and meet attendance requirements
• Successfully complete background check and drug screen

Nice-to-haves

* Bilingual in English and Spanish is preferred, as it offers an additional $1.00/hour following training

Benefits

As a valued member of our team, you'll enjoy a comprehensive benefits package, including:

• Health care
• Retirement
• Paid time off
• Tuition assistance
• Paid short-term and long-term disability
• Paid bereavement leave

Career Growth Opportunities

At arenaflex, we're committed to helping our employees grow and develop their careers. As a Customer Care Specialist, you'll have opportunities to:

• Develop your skills and knowledge through comprehensive training programs
• Take on new challenges and responsibilities as you grow in your role
• Collaborate with cross-functional teams to drive business results
• Participate in performance-based voluntary work-from-home programs

Work Environment and Company Culture

arenaflex is a dynamic and inclusive company that values diversity, equity, and inclusion. We're committed to creating a work environment that's supportive, collaborative, and fun. As a Customer Care Specialist, you'll have the opportunity to work with a talented team of professionals who share your passion for delivering exceptional service.

Compensation and Perks

We offer a competitive compensation package, including a $200 sign-on bonus, as well as a range of perks and benefits that reflect our commitment to our employees' well-being and success.

How to Apply

If you're passionate about customer service, have a customer-first mindset, and are eager to grow with a dynamic energy company, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you!

Equal Employment Opportunity

arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We're committed to creating a workplace that's inclusive, respectful, and free from discrimination. Apply for this job