Experienced Customer Service Specialist – Delivering Exceptional Experiences at arenaflex

At arenaflex, we're not just a pest control company – we're a team of dedicated professionals who strive to provide the best in pest management services to our customers. With over 120 years of experience, we've built a reputation for top-notch service and a commitment to excellence. As a Customer Service Specialist at arenaflex, you'll play a critical role in helping our customers feel valued and supported, and you'll have the opportunity to grow your career in a dynamic and rewarding environment.

About arenaflex

arenaflex is a global residential and business service provider that has been protecting homes and businesses for over a century. With a strong commitment to quality, safety, and customer satisfaction, we're the industry leader in pest management services. Our award-winning training program ensures that our team members have the skills and knowledge they need to succeed, and we offer a comprehensive benefits package that includes medical, dental, and vision coverage, as well as opportunities for career growth and development.

Responsibilities

As a Customer Service Specialist at arenaflex, you'll be responsible for delivering exceptional customer experiences and ensuring that every interaction with our customers is positive and memorable. Your key responsibilities will include:

• Answering incoming calls and making outbound calls to customers to schedule, confirm, and follow up on service appointments
• Proficiently navigating our Windows-based and web-based systems to track routes and optimize current and future schedules
• Applying expertise developed in training to schedule appointments for technicians to efficiently minimize drive time and/or distance as needed and recommend alternative routes when appropriate
• Using your sharp listening skills and probing questions to identify the customer's concern and evaluate their needs
• Monitoring, updating, and maintaining customer databases with accurate customer information, including call details, disposition of calls, payments, and other results
• Rescheduling unserviced accounts within 24 hours
• Participating in quality assurance processes, programs, and initiatives
• Safeguarding customer's privacy and other proprietary information

What You'll Need to Succeed

To be successful in this role, you'll need:

• Previous experience in customer service or sales (preferred)
• High school diploma or equivalent required
• Ability to pass a drug screen and background check
• Excellent interpersonal and communication skills
• Basic computer skills in various software and web-based applications
• Proficient in Microsoft Office
• Strong attention to detail and follow through
• Demonstrated ability to prioritize tasks and manage time efficiently

Work Environment

As a Customer Service Specialist at arenaflex, you'll work in a fast-paced dynamic environment that requires you to be comfortable sitting at a desk and working with a computer, keyboard, telephone, and other office equipment for extended periods of time. You'll also need to be able to regularly lift and/or move up to 25 pounds.

Benefits

arenaflex offers a comprehensive benefits package that includes:

• Pay range offered for this role is $17.00- $18.00 per hour
• Comprehensive benefits package including medical, dental, vision, maternity, and life insurance
• 401(k) plan with company match, employee stock purchase plan
• Paid vacation, holidays, and sick leave
• Employee discounts, tuition reimbursement, dependent scholarship awards
• Industry-leading, quality, comprehensive training program

Why Choose arenaflex?

* Founded in 1901, arenaflex is a global residential and business service provider who provides the most accurate, comprehensive, and efficient pest management services for both residential and commercial customers

• The pest management industry is growing – and is a recession-resistant line of business
• You have a service-oriented mindset that leads you to build loyalty and trust with clients
• You hold yourself responsible to commitments
• You value being part of a team
• You want to join a company that supports the community
• arenaflex is financially stable and growing as the largest subsidiary of Rollins, Inc. (NYSE: ROL), headquartered in Atlanta, GA

Career Growth Opportunities

arenaflex is committed to helping our team members grow their careers and achieve their goals. As a Customer Service Specialist, you'll have opportunities to:

• Develop your skills and knowledge through our comprehensive training program
• Take on new challenges and responsibilities as you grow in your role
• Pursue career advancement opportunities within the company
• Participate in quality assurance processes, programs, and initiatives to ensure that our customers receive the best possible service

Join the arenaflex Team

If you're a motivated and customer-focused individual who is passionate about delivering exceptional experiences, we want to hear from you! Apply now to join the arenaflex team and start your career with a company that values excellence, integrity, and customer satisfaction. Apply Job! Apply for this job