Experienced Customer Service Specialist – Frontline Support for Behavioral Health Services

At arenaflex, we're dedicated to empowering individuals on their journey to recovery, helping them achieve their goals, and reconnect with themselves and their communities. Our mission is to revolutionize healthcare by pioneering innovative solutions that go beyond behavioral health, empowering people to thrive in the communities where they live, work, and play. As a Customer Service Specialist at arenaflex, you'll be part of a groundbreaking team that's changing lives and creating lasting hope.

Job Summary:

We're seeking an experienced Customer Service Specialist to join our team at the Peoria Recovery Response Center. As a key member of our front-line support team, you'll provide exceptional customer service, administrative support, and advocacy to our clients and stakeholders. If you're passionate about making a difference in people's lives and have a strong commitment to customer service, we encourage you to apply for this exciting opportunity.

Key Responsibilities:

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Guest Care & Advocacy:

+ Answer telephones and act as receptionist for the program, triaging phone calls and gathering pertinent information from callers to accurately log the data elements of each and every call. + Perform functions necessary for the initial registration and input individual's data into computer systems.

Compliance & Risk Management:

+ Assist in the process of gathering data necessary to perform billing and audit functions as requested. + Stay up-to-date on all federal and state regulations and laws, as well as arenaflex policies and procedures. + Understand and adhere to arenaflex compliance standards as they appear in the Code of Conduct and Conflict of Interest Policies.

Cross-Functional Collaboration:

+ Oversee the use, maintenance, and repair of office equipment. + Maintain petty cash and ensure the facility reception areas are neat and orderly at all times.

Additional Duties:

+ Perform routine typing and other clerical tasks, including organizing, filing, copying, and faxing. + Maintain an organized office filing system that assures confidentiality of all documents. + Assist in the ordering and stocking of office supplies as needed. + Perform other related duties as assigned.

Essential Qualifications:

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Education:

+ High School Diploma or equivalent required; Associate's Degree preferred.

Experience:

+ Minimum of one (1) year of clerical or office experience required.

Skills:

+ Excellent computer skills, including Microsoft Office Suite. + Effective communication both verbally and in writing. + Excellent interpersonal skills. + Excellent customer service skills. + Organizational skills and a high degree of accuracy. + Ability to work cooperatively in a team environment. + Must be able to pass de-escalation training, as defined by state requirements.

Miscellaneous Requirements:

+ Must be at least 18 years old (unless residing in a state with a different minimum age requirement). + Travel required based on business need. + Ability to maintain a high level of confidentiality (HIPAA guidelines and regulations) and professionalism. + Must be able to pass a seven-year background check. + Must be able to pass substance abuse testing and/or tuberculous testing (if applicable). + Must be able to pass education verification check. + Must be able to obtain designated fingerprinting clearance in applicable states. + Must be able to pass three-year motor vehicle report and meet minimum eligibility requirements criteria of insurance carrier (if driving is required for this position).

Work Environment:

As a Customer Service Specialist at arenaflex, you'll work in a dynamic and fast-paced environment at the Peoria Recovery Response Center. You may have contact with individuals who are agitated and/or confused, and you'll be required to maintain a high level of professionalism and confidentiality at all times.

Benefits and Perks:

At arenaflex, we're committed to supporting our teams through a comprehensive benefits package. This includes:

• Competitive health, dental, and vision insurance
• Access to mental health resources and wellness programs
• Strong retirement plan with company matching
• Generous paid time off to support work-life balance
• Ongoing opportunities for professional development and training
• A supportive, inclusive environment where you can thrive both personally and professionally

How to Apply:

If you're passionate about making a difference in people's lives and have a strong commitment to customer service, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and we'll be in touch to discuss your qualifications further.

Equal Employment Opportunity:

arenaflex is committed to providing equal employment opportunities to all individuals. Our hiring practices are based on merit, qualifications, and abilities. We do not discriminate against any employee or applicant on the basis of race, color, religion, sex, national origin, age, disability, veteran status, or any other characteristic protected by law. We strive to create a workplace where every employee feels valued and respected.

Accommodation Request:

If you need assistance and/or reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.

Benefits/Perks Disclosure:

The benefits and perks listed above may vary depending on the nature of your employment with arenaflex. Apply for this job